Hi, I’m
Andrea Torres
Romeoville,IL
Summary
To obtain a Team lead position that will utilize my leadership abilities and work experience to improve operational efficiency.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
years of professional experience
Work History
Apl Logistics
CSR-CLS Export / Forklift Instructor
08.2022 - Current
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
Bridgestone Retail Operations LLC.
Reach Truck Operator
03.2022 - 08.2022
Job overview
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded trucks and rail cars and moved materials to staging area.
- Weighed materials or products to record weight or other production data on tags or labels.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
Accurate staffing for APL logistics
Receiving Material Handler
01.2020 - 03.2022
Job overview
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
- Performed cycle counts and inventory control to accurately track product levels.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Alphabroder
Inventory Auditor
01.2018 - 02.2020
Job overview
- Efficiently stocked room and departments within store.
- Inventoried audits of paperwork and data entry at receiving dock.
- Counted all physical inventory and generated department audit reports.
- Inspected all goods for quality and quantity.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Alphabroder
Outbound Material Handler
01.2017 - 01.2018
Job overview
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
Alphabroder
Shortages Coordinator
12.2015 - 01.2017
Job overview
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
Alphabroder
Picker, Packer and Quality Control
03.2012 - 12.2015
Job overview
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Followed orders precisely for correct items, sizes and quantities.
Education
Jose Maria Morelos Y Pavon Chihuahua Mx
High School Diploma
07-2011
Skills
- Employee training and support
- Skilled in warehouse management software and RF technology
- Skilled in using various warehouse machinery, Order Picker, Stock Chaser, Powered Pallet Jack, Sit-down Forklift (LPG or Electric),Reach Truck, Clamp Truck
- Recognized top performer in quality control
- Experience with transaction reviews and inventory audits
- Proficient in English and Spanish
- Skilled in Microsoft Excel and Outlook communication tools
- Managing the end-to-end export process, which involves receiving and processing orders, preparing and reviewing export documentation (eg, invoices, bills of lading, packing lists, certificates of origin), ensuring compliance with international trade regulations and export controls
- Constructive attitude
- Positive energy
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
CSR-CLS Export / Forklift Instructor
Apl Logistics
08.2022 - Current
Reach Truck Operator
Bridgestone Retail Operations LLC.
03.2022 - 08.2022
Receiving Material Handler
Accurate staffing for APL logistics
01.2020 - 03.2022
Inventory Auditor
Alphabroder
01.2018 - 02.2020
Outbound Material Handler
Alphabroder
01.2017 - 01.2018
Shortages Coordinator
Alphabroder
12.2015 - 01.2017
Picker, Packer and Quality Control
Alphabroder
03.2012 - 12.2015
Jose Maria Morelos Y Pavon
High School Diploma
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