Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Andrea Torrez

Charlotte,NC

Summary

I am a dedicated and customer-focused individual with experience as a crew member in a fast-paced restaurant environment. My strong communication skills and attention to detail have enabled me to create positive experiences for guests while effectively collaborating with my team. I have developed resilience and adaptability, continuously striving for personal growth and improvement. I value building meaningful relationships and believe that success is reflected in the impact I have on others. With a commitment to excellence, I am eager to contribute my skills and enthusiasm to any team.

Work History

Crew Member

Chick-fil-A
12.2021 - 04.2022
  • Worked effectively at the front counter and drive-thru, demonstrating versatility across various areas of the restaurant.
  • Took orders, prepared meals, and processed payments with precision and efficiency.
  • Showcased strong multitasking abilities by handling multiple orders simultaneously without compromising quality.
  • Collaborated seamlessly with teammates and embraced coaching from management to enhance performance.
  • Improved customer satisfaction by delivering friendly and efficient service at the register.
  • Trained new team members on procedures, customer service standards, and sales techniques to foster a cohesive team environment.
  • Maintained cleanliness and sanitation in food preparation areas, equipment, and utensils to uphold health standards.
  • Provided exceptional customer service by warmly greeting guests and promptly addressing any concerns or issues.
  • Developed product knowledge to answer customer inquiries and make informed suggestions.
  • Ensured smooth shift transitions by collaborating with fellow crew members, contributing to efficient operations throughout the day.
  • Operated the cash register with accuracy, processing various forms of payment and ensuring a seamless checkout experience.
  • Maintained a clean and welcoming dining area, enhancing the overall guest experience during their visit.

Education

Associate of Arts - Business

Central Piedmont Community College
Charlotte, NC
04-2026

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Customer engagement
  • Self-discipline
  • Interactive communication skills

Accomplishments

    After facing significant medical challenges that required multiple operations, I was out of school for a year (Fall 2022 to Fall 2023). Despite the mental and physical hurdles, I was determined to return to my studies. Through perseverance and resilience, I successfully reintegrated into my academic routine and achieved nearly flawless grades, demonstrating my commitment to personal growth and excellence.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Crew Member

Chick-fil-A
12.2021 - 04.2022

Associate of Arts - Business

Central Piedmont Community College
Andrea Torrez