Andrea Torvik
Post Falls,ID
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Licensed Nail Technician
Self-employed
Coeur D'Alene, ID (On-Site)
08.2000 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
Server
The Pelican Brewpub
Pacific City, OR (On-Site)
10.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Customer Service Representative
Avista Utilities
Spokane, WA (Hybrid)
05.2016 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Science - Political Science And Government
North Idaho College
Coeur D' Alene, ID06.2021
Skills
- Time Management
- Customer Experience
- Industry Standards
- POS Transactions
- Team Collaboration
- Inventory Control
- Safety Inspections
- Maintaining Clean Work Areas
- Communications Strategies
- Problem-Solving Skills
Timeline
Server
The Pelican Brewpub
10.2022 - 09.2023
Customer Service Representative
Avista Utilities
05.2016 - 03.2022
Licensed Nail Technician
Self-employed
08.2000 - Current
Associate of Science - Political Science And Government
North Idaho College