ANDREA TOSHETTE WILLIAMS
Arlington,TN
Summary
Knowledgeable Human Resources Specialist with background in human resources, including recruitment, employee relations, Internships, mentoring, retirement and policy implementation. Valued for fostering teamwork and achieving results. Proficient in conflict resolution and strategic planning.
Overview
24
24
years of professional experience
Work History
HR Specialist
Defense Logistics Agency (DLA)
07.2023 - Current
- Serves as an HR Specialist providing cradle to grave (full range) of Federal Civilian Recruitment and Placement services
- Analyze complex recruitment actions, troubleshoot and resolve the most difficult and complex problems associated with recruitment and placement actions
- Prepare Job Announcements and determine applicant qualifications using Office of Personnel Management (OPM) Qualification Standards
- Schedule Strategic Recruitment Discussion meetings with managers to discuss competencies, knowledge and skills required to be successful in the position
- Prepare vacancy announcements, post announcements to USAJOBS, determine qualifications of applicants, prepares certificates of eligible candidates for selecting official, notifies applicants and candidates of selection and/or non-selection and onboard selected applicants
- Facilitate mandatory placement programs to include priority placement program (PPP), Reemployment Priority List (RPL) program, interagency career transition assistance plan (ICTAP) and the agency career transition assistant plan (CTAP)
- Process a full range of official personnel actions using automated system
- Actions include but not limited to change in hours, change in service compensation dates (SCD), change in tenure, updating promotions, processing realignment, leave without pay, return to duty, suspension and reassignment actions
- Provide guidance to supervisors and employees on pay actions, compensation, benefits and policy using OPM and DLA rules and regulations in a timely manner
- Perform Data Integrity Reviews on all employees transferring from other federal agencies to ensure all information is correct
- Process relocation incentives and relocation bonus
- Codes all new hires in the Defense Civilian Personnel Data System (DCPDS)
- Information includes, benefits, tenure, position title, salary, grade, education and duty location
- Works with internal customers such as benefits and Labor and Employee Relations team to ensure accurate resolutions to employee issues
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
HR Specialist
Commander Navy Installations Command (CNIC)
03.2017 - 07.2023
- Served as the sole Non-Appropriated Funds (NAF) Human Resources (HR) Specialist for Millington, TN, provided full range of HR services for on-site and remote employees
- Served as the CNIC Mentoring Process and Intern Program Coordinator
- Also served as a Government Passport Agent for NSA Mid-South, Millington, TN, servicing civilians, military members and their family members with passport needs
- Provided advice, guidance, and recommendations to program managers, employees, Regions, and Installations on NAF HR policies, regulations, processes and strategies related to recruitment and placement
- Conducted job analysis, prepared crediting plans, defined specialized experience, and determined skills for recruitment process
- Prepared vacancy announcements, worked with recruitment sources to post announcements, determined qualifications of applicants, prepared certificates of eligible candidates for selecting official, notified applicants and candidates of selection and non-selection, made official job offers, established reporting date and conducted orientation
- Developed and posted vacancy announcements ensuring announcements contain necessary information needed to attract high quality candidates
- Utilized SAPHR for personnel data changes and actions
- (i.e., promotions, changes in positions, reassignments, performance appraisals etc.)
- Utilized USA Staffing to post announcements
- Utilized FedHR Navigator to post announcements and served as the Contracting Office Representative (COR) for the service contract
- Assisted HR Director with collecting data for Equal Employment Opportunity (EEO) complaints, Business Based Actions (BBA) and Congressional
- Assisted with the training of two HR Specialist
- Selected as Civilian Junior non-Supervisor of the Quarter, 1st Quarter 2021 for CNIC
- Completed Basic Classification training (February 2023)
- Participated in two BBA's to include keeping up with the register, writing the letters, working with managers of affected employees, coordinating with the benefits and retirement department to determine severance pay and benefits for affected employees and keeping up with the Reemployment Placement List (RPL)
Program Analyst Management Trainee/Intern Program
Commander Navy Installations Command (CNIC)
03.2016 - 03.2017
- Served as the Management and Leadership Development Program Coordinator. Developed (along with a co-worker) the Management and Leadership Development Program (MLDP) used to utilize the current workforce to create a leadership pipeline and talent pool for the future. Developed (along with a co-worker) the Standing Operating Procedures (SOP) for all participants (MLDP Coordinators, Supervisors, and Nominees). Developed Curriculum for all participants in the MLDP. Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration. Trained team members on new software tools, improving overall productivity and efficiency
- Served as the Fleet and Family Readiness Mentoring Process Coordinator (FFRMP). Matched 10 Mentor and Proteges, conducted FFRMP training for all participants and collected and analyzed data from pairs as well as program data. Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes
- Served as the Intern Program Coordinator. Assisted Installations with guidance to start an Intern Program and served as the Subject Matter Expert for the program
- Served the Drug Program Assistant as collateral duty assignment. Maintained the Test Designated Position (TDP) listing, received all test results, scheduled drug screenings for new hires, distributed documentation of all non-negative test results to the appropriate Drug Testing Coordinators (DPCs)
- Served as a Labor and Employee Relations Specialist as collateral duty assignment. Assisted with guiding managers and supervisors regarding handling employee relations issues and action(s) to be taken. Prepared required disciplinary and reprimand letters and documents. Conducted investigations using video surveillance to support finding. Sat in on Union Representative negotiations calls
- Served as an Human Resources Specialist in Retirement as collateral duty assignment. Assisted the portability coordinator in calculating the service history for separated Federal Employees Retirement System (FERS) employees using the Individual Retirement Record SF-3100 form
Program Analyst
Commander Navy Installations Command (CNIC)
03.2009 - 03.2016
- Managed internship activities, created partnerships, and internship opportunities locally, state-side, and internationally for college students, annual budget $75,000
- Assisted Child & Youth Program with recruiting and selecting the Military Extension Internship Program (MEIP) interns, which resulted in the selection and placement of over 170 interns in spring, summer and fall cohorts
- Developed the Intern Program Guidebook utilized by Regions and Installation to start an Intern Program
- Collected data from past years to develop annual budgets and set the Plans of Action and Milestones for FFR Intern Program
- Negotiated with partners and mentors regarding program operating procedures of the Intern Program by researching topics and providing factual evidence and/or information regarding execution and/or compliance with program standards and regulations
- Assisted Child & Youth Program staff to develop content to be presented at the Military Extension Internship Program (MEIP) Orientation
- Attended the Military Extension Internship Program Orientation and facilitated the Navy Internship information sessions
- Performed administrative functions, coordinated travel, ensured compliance with current policies and communicated verbally and in writing with MEIP Mentors, Interns, and Military Extension points of contact
- Conducted MEIP interviews to select qualified candidates to participate in the program
- Assisted the Human Resource (HR) Branch in writing a Crediting Plan and preparing the Position Description in accordance to the classification standards outlined by the Office of Personnel Management (OPM) for the FFR Intern Program Guidebook
- Worked closely with the Finance Branch to ensure proper reimbursement to interns and resolved any pay issues with the reimbursements
- Utilized the Joint Travel Regulations (JTR) to ensure proper reimbursement for travel to interns
- Worked with intern mentors to address intern related issues and advised mentors or supervisors on appropriate corrective actions
- Prepared Official and Invitational Travel Orders for interns
- Worked with the Marketing department to post Internship Job Announcements on the Internship webpage located on the Navymwr.org website
- Provided Intern Program information to the FFR Marketing team to aide in creation of an FFR internship youtube video and posters to be used by universities and installations to promote the FFR Internship Program
- Notified intern candidates of selection or non-selection into the Internship Program
- Contacted interns to make official internship offer, establish meal allowance and start date of the internship
- Monitored and respond to all questions from the FFR Intern recruitment mailbox
Management Assistant -FFR Student Internship Program
Commander Navy Installations Command (CNIC)
05.2005 - 03.2009
- Primary authority on administrative functions of student internship program, including all forms of correspondence, file management and travel
- Attended University Career Fairs to recruit Interns for the program
- Worked closely with University Advisors to post FFR Internships announcements on the campus career boards
- Assisted in creating and evaluating Internship Program Operating Procedures
- Investigated Intern complaints and provided advice for prompt resolution of problems and conflicts
- Simultaneously managed administration of incoming, current and outgoing groups of student Interns, set priorities and completed tasks within deadlines without sacrificing quality of work or attention to detail
- Collaborated with program managers to plan and execute the student internship program orientation, specifically by generating training agendas, compiling logistical information, and observing the parameters set for educational sessions
- Maintained the student intern database in Microsoft Access, including creating tables, inputting data, and running queries and reports
- Provided just-in-time feedback and knowledge-based opinions to internship program managers when assessing course of action in a variety of situations, including applicant screening and selection process and situational problem solving
- Communicated regularly via telephone, e-mail and face-to-face with student interns, field representatives and university point of contacts, both initiating contact as well as responding to outside queries
- Ensured adequate measures were taken for security and privacy of program and student intern data
- Certified Star Service Facilitator
- Conducted university site visits and college career fairs two times a year
Administrative Assistant Services
Commander Navy Installations Command (CNIC)
07.2001 - 05.2005
- Researched field inquiries concerning Human Resources (HR) issues, NAF policies and Office of Personnel Management (OPM) regulations for the NAF HR Branch Head and HR Specialists
- Reconciled checks received in the NAF HR department for employees and retirees Benefits payments
- Assisted with the Workers Compensation program check register and reconciliation
- Prepared Area Clearance Messages for overseas travel for internal customers
- Entered and enrolled students in the Learning Management System (LMS), closed out classes and ran reports in LMS to create rosters for learning events
- Performed basic graphic and picture manipulation, including resizing, copying and paste functions
- Performed extensive formatting and editing of word processing documents by conducting quality checks of work products, proofreading, and correcting formatting prior to returning documents to internal customers
- Prepared Invitational Travel Orders and provided administrative support to MWR Training Branch staff, internal, and external customers
Education
Master of Arts - Human Resources Management
Webster University
St. Louis, MO03.2017
Bachelors of Professional Studies - Paralegal Studies
University of Memphis
Memphis, TN12.2008
Skills
- SAPHR
- FedHR Navigator
- USA Staffing
- Customer relations
- Job analysis
- HR policies and procedures
- Succession planning
- Training and mentoring
- Talent management
- Training development
- Recruiting
- Pre-employment screening
- Recruitment strategies
- Employee relations
- Onboarding and orientation
- Microsoft Office Suite
Timeline
HR Specialist
Defense Logistics Agency (DLA)
07.2023 - Current
HR Specialist
Commander Navy Installations Command (CNIC)
03.2017 - 07.2023
Program Analyst Management Trainee/Intern Program
Commander Navy Installations Command (CNIC)
03.2016 - 03.2017
Program Analyst
Commander Navy Installations Command (CNIC)
03.2009 - 03.2016
Management Assistant -FFR Student Internship Program
Commander Navy Installations Command (CNIC)
05.2005 - 03.2009
Administrative Assistant Services
Commander Navy Installations Command (CNIC)
07.2001 - 05.2005
Bachelors of Professional Studies - Paralegal Studies
University of Memphis
Master of Arts - Human Resources Management
Webster University
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