Andrea Tracy
Parma,ID
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Conceierge Lead
Saint Alphonsus Medical Center
Ontario, OR
12.2021 - Current
- Greeted patients and visitors in a professional manner.
- Assisted with registering incoming ER patients into the computer system.
- Verified patient insurance information and collected copays, if necessary.
- Inputted patient demographics and other relevant data accurately and efficiently.
- Provided support to clinical staff during peak times of activity.
- Answered phone calls promptly and directed them to the appropriate person or department as needed.
- Accurately documented patient information according to hospital policies and procedures.
- Responded to inquiries from patients regarding their care, billing, and discharge instructions.
- Processed paperwork for discharges, transfers, referrals, authorizations.
- Maintained confidentiality of all medical records in accordance with HIPAA regulations.
- Performed administrative tasks such as filing documents, scanning charts, photocopying forms.
- Managed daily scheduling of ER appointments including cancellations and rescheduling requests.
- Kept track of patient wait times in order to ensure timely treatment was provided.
- Served as a liaison between physicians and other departments within the hospital setting.
- Assisted with tracking lab results for ER patients in a timely manner.
- Provided customer service by addressing complaints or concerns from patients or families.
- Collaborated with nursing staff on admission processes for new arrivals to the ER.
- Ensured that all required documentation was completed prior to a patient's departure from the Emergency Room area.
- Adhered to safety protocols when handling hazardous materials such as blood specimens or medications.
- Monitored supplies inventory levels in order to maintain adequate stock levels at all times.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
- Ordered and maintained supply inventory for medical office.
- Completed relevant insurance and other claim forms.
- Interviewed patients to complete case histories and intake forms.
- Routed laboratory or diagnostic results to appropriate staff.
- Arranged hospital admissions for patients as required.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Assisted physicians with finalizing reports, speeches or presentations.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
Medical Records Specialist
Canyon Home Care And Hospice
Fruitland, Idaho
07.2018 - 07.2019
- Reviewed medical records to ensure accuracy and completeness.
- Collected, filed, scanned, and retrieved confidential patient information.
- Analyzed data for trends in healthcare utilization and costs.
- Identified discrepancies between paper and electronic records.
- Maintained accurate documentation of all activities related to medical records.
- Compiled statistical reports on patient care and services provided by physicians or other health professionals.
- Conducted quality assurance audits of medical records for compliance with state regulations.
- Assisted in the development of new policies and procedures for medical record keeping.
- Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
- Documented patient histories in accordance with established standards.
- Created summaries of clinical visits utilizing standard templates as necessary.
- Performed data entry into electronic health record systems.
- Ensured that all required forms were completed accurately and completely prior to storage or release.
- Answered inquiries regarding the status of patient records or their availability.
- Adhered to HIPAA guidelines when handling protected health information.
- Provided training on the use of electronic health record systems to staff members.
- Monitored progress notes entered into the system by physicians or other healthcare providers.
- Prepared correspondence related to changes in patient care plans or treatment protocols.
- Assisted with chart preparation for upcoming appointments or surgeries.
- Resolved any issues relating to incomplete documentation or coding errors.
- Maintained electronic medical records for all clients
- Pulled patient records and transferred information to appropriate parties.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Provided respectful assistance to patients, staff members and insurance company representatives.
- Determined and implemented techniques to improve medical records retrieval process.
- Set up patient charts and documented information in various company software.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Streamlined day-to-day office processes to meet long-term goals.
- Oversaw third-party billing and payment collection.
- Traveled to different clinical sites to review procedures.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Scanned and validated medical records for upload.
- Kept department clean, organized and professional.
- Organized patient charts, gathering medical histories, lab results and consents.
- Processed and invoiced records requests from patients, providers and third parties.
- Tracked and processed release of information requests.
- Scanned incoming documentation.
- Supported administration staff with records requests to support patient care.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Observed confidentiality and safeguarded all patient-related information.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Pulled patient charts for upcoming appointments.
- Consolidated diverse medical records.
- Purged outdated files.
- Obtained information by contacting appropriate personnel or patients.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Released information to persons or agencies according to regulations.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Processed patient admission and discharge documents.
Para Legal Secretary
John Prior Law Office
Meridian, ID
01.2015 - 2022
- Drafted, edited and finalized legal documents such as contracts, pleadings and motions.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Scheduled depositions, mediations and arbitrations with parties involved in litigation cases.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
- Composed and revised legal documents, letters, depositions and court documents.
- Proofed documents and submitted to attorneys for review.
- Photocopied all correspondence, documents and other printed materials.
- Assisted in trial preparation activities such as organizing exhibits, preparing witness binders and assembling jury instructions.
- Drafted letters and prepared legal correspondence for attorneys and legal assistants.
- Received and disbursed incoming mail.
- Coordinated and scheduled meetings and telephone conferences.
- Checked office supplies stock and placed orders to maintain levels.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Acted as liaison between clients, vendors and attorneys.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Opened new client files and new matters in CMS.
- Processed summonses, subpoenas and complaints.
- Processed and distributed invoices to bill clients.
- Composed and revised letters and depositions.
- Organized and prioritized case loads of two attorneys.
- Assisted in preparation of engagement letters.
- Organized and maintained law libraries, documents and case files.
- Routed contracts, agreements and invoices through proper signature process.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Arranged case files and maintained records and notebooks.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Drafted or reviewed legal documents and precedents to support case preparation.
- Processed electronic or physical court filings for attorney's practice.
- Coordinated multiple schedules using online calendaring system.
Education
Associate of Science - Early Childhood Education
Treasure Valley Community College
Ontario, OR05-2024
High School Diploma -
Parma High School
Parma, ID05-2000
Skills
- Reservations Management
- Quality Assurance
- Reservation coordination
- Customer Service
- Legal research skills
- Civil Law
- Records Management
- Interviews
- Understands confidentiality
- Administrative Support
- Medical Coding
- Medical Billing
- Data Entry
- Documentation Review
- Patient Scheduling
- Electronic Recordkeeping
- Medical Terminology
- HIPAA Compliance
- Team building
- Staff Leadership
- Multitasking
- Self Motivation
Affiliations
- Outdoors
- Hunting
- Hiking
- Quilting
- Gardening
- Church
Languages
Spanish
Elementary
Accomplishments
- Recognized at Saint Alphonsus News for saving a life
- Represents Old Fort Boise Days Community and Pageant Director for Miss 1999 Queen
Certification
Preventing Errors: Having a Questioning Attitude
TIS Security Awareness Training
Collecting Data to Achieve Health Equity
ELGBQ Awareness
PCI DSS Security Awareness Training
SARS COV 2 Training
Fire Prevention and Safety
Employee Incident Reporting and Anti-Retaliation
Integrity and Compliance Program Annual Training
Infection and Hand Hygiene
Hazard Communication Accessing Safety
Hazard Communication
Emergency Preparedness
Electrical Safety
EMTALA
EMTALA Responsibilies
Regulatory Course
CPR
First Aid
CPI DEFENSE Training
Language Service
Medical Identity
Military and Veterans Health
References
References available upon request.
Timeline
Patient Access Conceierge Lead
Saint Alphonsus Medical Center
12.2021 - Current
Medical Records Specialist
Canyon Home Care And Hospice
07.2018 - 07.2019
Para Legal Secretary
John Prior Law Office
01.2015 - 2022
Associate of Science - Early Childhood Education
Treasure Valley Community College
High School Diploma -
Parma High School