Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Luis Hernandez

Buford,Georgia

Summary

Knowledgeable individual offering several years employed as working foreman on various successful projects. Resolves project issues quickly, interacts with individuals from all backgrounds and interprets construction blueprints. Excellent track record of overseeing crews on various construction project types and sizes. Reliable Working Foreman with a background organizing resources and tasks so that projects meet all deadlines. Highly skilled at leading talented teams and observing safety rules and regulations. Ready to tackle new challenges with a great organization. Calm Member Service Officer dedicated to increasing profits and improving company reputation through innovative customer and member service solutions. A fast learner with many years of experience managing customer and member conflicts and complaints. Effective in face-to-face, online, and telephone interaction with customers. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Construction Foreman

JOFT Enterprises LLC
Buford, GA
06.2023 - 07.2024
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Established relationships with suppliers to secure better pricing on materials and services needed for projects.
  • Ensured that subcontractors adhered to contractual agreements, quality control standards and safety regulations.
  • Prepared weekly reports detailing progress made on each project along with any potential problems that may arise.
  • Monitored the use of resources including personnel, materials, machines, tools and vehicles during project execution.
  • Reviewed contracts prior to signing off on them to ensure accuracy of terms and conditions.
  • Developed work plans, assigned tasks and monitored progress to ensure timely completion of projects within budget.
  • Provided leadership by motivating crew members while maintaining a safe working environment.
  • Performed hands-on work when necessary including demolition, carpentry, painting and drywall installation.
  • Ordered supplies from vendors as required ensuring that sufficient quantities were available when needed.
  • Supervised and coordinated the activities of workers engaged in all phases of construction projects.

Member Service Officer

Coasthills Credit Union
Lompoc, CA
11.2021 - 05.2023
  • Investigated fraud cases involving suspicious activities reported by members or other staff members.
  • Provided excellent customer service to members of credit union by responding to inquiries, resolving complaints and processing transactions.
  • Ensured compliance with all applicable laws and regulations pertaining to financial services.
  • Performed daily review of incoming mail, processed payments, and updated account information as needed.
  • Responded promptly to telephone calls from members seeking assistance or advice on their accounts.
  • Reconciled monthly statements for accuracy before sending out to members.
  • Maintained a high level of confidentiality when dealing with sensitive personal information.
  • Developed and implemented policies and procedures for member service department.
  • Identified areas of improvement within existing processes and worked with management on solutions.
  • Assisted with onboarding new employees into the organization's membership program.
  • Participated in training sessions to stay up-to-date on regulations governing financial institutions.
  • Documented all interactions with members accurately in order to maintain an audit trail.
  • Processed loan applications from members including verifying income, assets and credit scores.
  • Reached out to customers on regular basis to maintain retention.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

CAD CAM Technician

Denmat LLC
Lompoc, California
10.2019 - 11.2021
  • Developed complex dental prosthetics such as crowns, veneers, and bridges
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Implemented streamlined processes for downloading digital scans from doctor orders
  • Successfully transformed Doctor's prescription requirements into high-quality designs for Porcelain/ Zirconia restorations
  • Communicated with distributors to acquire necessary equipment for projects.
  • Efficiently developed accurate designs to meet quick turnaround demands
  • Implemented precise file upload protocols for fabrication purposes

Education

Associate of Science -

Allan Hancock College
Santa Maria, CA
05-2022

Math & Business Administration -

Allan Hancock College
Santa Maria, CA
05-2022

High School Diploma -

Lompoc High School
Lompoc, CA
06-2019

Skills

  • Vendor Management
  • Accounting
  • Contract Negotiation
  • Crew oversight
  • Equipment coordination
  • Building Codes
  • Company safety policies
  • Meeting schedule deadlines
  • Managing materials
  • Invoice Processing
  • Inventory Tracking
  • Bank Statement Reconciliation
  • Customer Relations
  • Accounting and bookkeeping
  • Advanced computer skills
  • Financial Management
  • Expense Tracking
  • Accounts Payable
  • Finance
  • Data analysis and research

Accomplishments

  • Allan Hancock College Dean's Honor Roll list Fall and Spring 2021
  • Allan Hancock College President Honor Roll List Fall 2021

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

  • JOFT Enterprises LLC - point of contact Cristian Trevizo 678-274-2990

Timeline

Construction Foreman

JOFT Enterprises LLC
06.2023 - 07.2024

Member Service Officer

Coasthills Credit Union
11.2021 - 05.2023

CAD CAM Technician

Denmat LLC
10.2019 - 11.2021

Associate of Science -

Allan Hancock College

Math & Business Administration -

Allan Hancock College

High School Diploma -

Lompoc High School

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Luis Hernandez