Summary
Overview
Work History
Education
Skills
City
State
Zip
Street
Volunteering
Languages
Timeline
CustomerServiceRepresentative
Andrea Trumbach

Andrea Trumbach

Covington,LA

Summary

Dedicated and friendly former nurse who is looking for a career change. Able to apply time management, task prioritization, and organizational skills in diverse environments. Seeking to plant my roots with a new company to help ensure stability, growth, and maximum outcomes using top-notch communication skills and work ethic.

Overview

28
28
years of professional experience

Work History

Staff Registered Nurse

Ochsner & Slidell Memorial Hospitals
New Orleans, LA
03.2013 - 12.2019
  • Post-Op Surgical, Cardiology Step-Down, Telemetry, & Operating Room
  • Training and management of new nurses & team members
  • Instrument cleaning & storage, and aseptic techniques
  • Donated to the increase in patient satisfaction.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Office Assistant Financial Aid

Columbia Basin College
03.2009 - 12.2010
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Maintained and updated office records, both digital and physical.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

Budget Officer & Office Assistant

Louisiana State Military Department
New Orleans, LA
09.2006 - 09.2008
  • Keeping record of expenditures & purchases
  • Weekly briefings with VIPs (minutes & e-mails to government agencies) and quarterly reports sent to FEMA
  • Secured $6,000,000 in FEMA reimbursements during a 2-year period for the rebuilding of Jackson Barracks post-Katrina.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Laboratory Analyst

Environmental Analytical Services, Inc.
Kenner, LA
09.2003 - 08.2005
  • Analysis of environmental samples using SOPs for many techniques (TOCs, Mercury testing with autoclave, ICP)
  • QA/QC checks & maintaining a clean lab
  • Reporting results to clients in a timely fashion.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked effectively in fast-paced environments.

Office Clerk

MetLife Financial Services, Inc.
New Orleans, LA
04.1996 - 05.2001
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
  • Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
  • Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
  • Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
  • Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
  • Handled incoming business and client requests for information.
  • Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
  • Ensured timely delivery of mail packages within the organization while also managing outgoing shipments accurately through postal services or courier companies as required.
  • Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
  • Assisted in the preparation and distribution of marketing materials to clients and potential customers, resulting in increased brand awareness for the company.
  • Maintained and updated office records, both digital and physical.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Input data into spreadsheets and databases.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.

Stay-at-Home Mom & Caregiver

Self
Covington, LA
01.2020 - Current
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
  • Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
  • Established daily routines to provide structure and predictability for children under care.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
  • Supported cognitive development with age-appropriate learning materials and engaging educational games.
  • Facilitated naptime routines, creating a calm atmosphere conducive to restful sleep for young children in care facilities or homes settings.
  • Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.

Education

Bachelor of Science in Nursing -

University of Alabama, Huntsville
12.2012

ZDaF - German, Medicine

Rheinische Friedrich Wilhelms Universität
Bonn, Germany
02.2003

Bachelor of Science in Biology -

Loyola University New Orleans
05.2001

Skills

  • Spanish & German fluency (conversational)
  • Excellent written & spoken English
  • Microsoft Office
  • Typing
  • Wonderful phone etiquette
  • Great team player
  • Math
  • Filing
  • Organization
  • Web design
  • ACLS, BLS, PALS, & Stroke Certified
  • Reading comprehension
  • Attention to detail
  • Troubleshooting
  • Multi-tasking
  • Medication and IV administration
  • Patient Education
  • Wound Care
  • Care Plan Development
  • Infection control measures
  • Patient Management
  • Condition Monitoring
  • Emergency Care
  • Patient Care Coordination
  • Family Education
  • Clinical judgment
  • Quality Improvement
  • Cardiac Care
  • Health screening
  • Intake and discharge
  • Diabetes management
  • Mental health care
  • Medical evaluation
  • Regulatory compliance
  • Supply Management
  • Case Management
  • EMR / EHR
  • Team training and development
  • Skill Development
  • Resource Allocation
  • Critical Thinking
  • Documentation
  • CPR/AED
  • Strong clinical judgement
  • Attention to Detail
  • Decision-Making
  • Student Precepting
  • Unit Oversight
  • Accurate Documentation & data entry
  • Proofreading
  • Record keeping
  • Training staff
  • Intakes and Discharges
  • Clinical Leadership and Supervision
  • Intravenous Injections
  • Taking Vital Signs
  • Chest Tubes
  • Confidentiality and HIPAA
  • Medical Evaluations
  • Building Rapport and Trust
  • Infection Control Measures
  • Data Transcription
  • Patient Charting
  • Data Integrity
  • Mail Handling
  • Word Processing
  • Data Entry
  • Project Management
  • Advanced Excel Spreadsheet Functions
  • Error Identification
  • Maintaining Confidentiality
  • Sorting and Labeling
  • Collecting Information
  • Client Correspondence
  • Report Development
  • Customer Relationship Management
  • Verifying Dates
  • Client Information Databases
  • Annual Evaluations
  • Schedule Management
  • Information Storage
  • Strong Problem Solver
  • Technical Support
  • Quality Control
  • Expense Reporting
  • Software Troubleshooting
  • Updating Client Data
  • Grammar Understanding
  • Report Analysis
  • Advanced Clerical Knowledge
  • Informational Resources
  • Performance Improvement
  • Quality Assurance
  • Independent Worker
  • Typing Manuscripts
  • Medical Terminology
  • Excellent Communication Skills
  • Database Maintenance
  • Records Preparation
  • Advanced MS Office Suite Knowledge
  • Keyboard Entry
  • Document Scanning
  • Database Management
  • Office Administration
  • Order Processing
  • Spreadsheet Management
  • Strong Interpersonal Skills
  • Project Records
  • Postage Meter
  • Editing Documents
  • Manage Programs
  • Correct Errors
  • Document Management and Storage
  • Data Review and Verification
  • Email Communication
  • Database Monitoring
  • Entry Recording
  • Verify Data
  • Source Documentation
  • Compile Information
  • Office Supplies and Inventory
  • Transcribing Information
  • Bookkeeping
  • EPIC EMR
  • PC Proficiency
  • Meeting Minutes
  • Excel Spreadsheets
  • Account Balancing
  • Mail Management
  • Employee Training
  • Customer Service
  • Detailed Meeting Minutes
  • Document Retrieval
  • Data Entry Documentation
  • Records Management Systems
  • Business Writing
  • Reading Comprehension
  • Data Collection
  • Database Organization
  • Project Planning
  • Office Equipment Maintenance
  • Calendar Management
  • Self Starter
  • Office Management
  • Staff Motivation
  • Data Evaluation
  • Phone Call Answering
  • Account Reconciliation
  • Report Transcription
  • Data Management
  • Correspondence Writing
  • Internal Communications
  • Time Management
  • Customer and Client Relations
  • Complex Problem-Solving
  • Typing Proficiency
  • Training and Development
  • Statistical Data Gathering
  • Prioritization
  • Budgeting

City

Lacombe

State

LA

Zip

70445

Street

28616 Balehi Road

Volunteering

1993-1997

Jo Ellen Smith Hospital

New Orleans, LA

Duties included answering phones, filing in Medical Records Office, greeting & transporting patients, & delivering items to different departments.


2011

CASA

Huntsville, AL

Tasks fulfilled were visiting low-income patients and assessing their current situations & needs, as well as inspecting senior citizen housing for safety hazards.

Languages

English
Native or Bilingual
Spanish
Professional Working
German
Professional Working

Timeline

Stay-at-Home Mom & Caregiver

Self
01.2020 - Current

Staff Registered Nurse

Ochsner & Slidell Memorial Hospitals
03.2013 - 12.2019

Office Assistant Financial Aid

Columbia Basin College
03.2009 - 12.2010

Budget Officer & Office Assistant

Louisiana State Military Department
09.2006 - 09.2008

Laboratory Analyst

Environmental Analytical Services, Inc.
09.2003 - 08.2005

Office Clerk

MetLife Financial Services, Inc.
04.1996 - 05.2001

Bachelor of Science in Nursing -

University of Alabama, Huntsville

ZDaF - German, Medicine

Rheinische Friedrich Wilhelms Universität

Bachelor of Science in Biology -

Loyola University New Orleans
Andrea Trumbach