Andrea Turner
Apple Valley,CA
Summary
At Town's End Stillhouse, I excelled as a Bar Manager, enhancing customer satisfaction and loyalty through expert team leadership and superior customer service. I successfully negotiated with suppliers, improved inventory management, and mentored staff, significantly boosting repeat business. My ability to manage high-volume events and foster a welcoming atmosphere showcases my organizational skills and outgoing personality.
Overview
14
14
years of professional experience
Work History
Bar Manager
Town's End Stillhouse
01.2021 - Current
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender
RePUBlic
01.2011 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Boosted beverage sales, designing and promoting range of signature cocktails.
Education
AA - Business
Fullerton College
Fullerton, CA05.2004
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Inventory Management
- Organizational ability
- Customer Relationship Building
- Outgoing Personality
- Supply Ordering
- Menu Updating
- Service-oriented mindset
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Cleanliness and hygiene
- Food Service
Timeline
Bar Manager
Town's End Stillhouse
01.2021 - Current
Bartender
RePUBlic
01.2011 - 03.2020
AA - Business
Fullerton College
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