Andrea Turner
Temple
Summary
Resourceful Investigation Specialist with background in uncovering and analyzing information to support legal proceedings. Skilled in conducting thorough research, interviews, and surveillance while maintaining confidentiality and integrity. Strengths include document analysis, evidence collection, and strong communication skills. Previous work has led to successful case closures and significant contributions to team objectives.
Overview
18
18
years of professional experience
Work History
CPI Investigator ll
DFPS
Temple
08.2025 - Current
- Collaborated with law enforcement to gather evidence and witness statements.
- Analyzed data to identify patterns and trends in investigative reports.
- Interviewed subjects and witnesses to gather critical information for cases.
- Maintained comprehensive case files using specialized investigation software tools.
- Developed and implemented investigative strategies to address complex cases.
CPI Investigator l
DFPS
Temple
05.2024 - 07.2025
- Conducted thorough investigations into reported cases and allegations.
- Gathered and analyzed evidence to support case findings.
- Collaborated with law enforcement and community agencies for information sharing.
- Engaged with clients to gather statements and provide support during investigations.
- Maintained accurate records of case progress and outcomes in systems.
- Adhered to agency policies and regulations throughout the investigative process.
- Participated in training sessions to enhance investigative techniques and knowledge.
- Collaborated with local law enforcement agencies to coordinate joint investigations into criminal activities.
- Developed strategies for conducting successful investigations based on case specifics.
- Assisted in the execution of search warrants at residences or businesses related to an investigation.
- Performed periodic reviews of open cases to ensure they are progressing in a timely manner.
- Reviewed evidence collected during searches and seizures for compliance with applicable laws and procedures.
- Gathered pertinent data from various sources such as court records, police reports, interviews with witnesses and suspects, financial documents.
Benefit accounting specialist
Teachers Retirement System
Austin
06.2022 - 03.2024
- Reviews and processes automated and manual annuity payrolls in compliance with regulations, policies, and procedures.
- Maintains disbursement processing controls and assisted with setups of deductions, garnishments, and direct deposits.
- Distributes retirement benefit checks and addressed payment-related issues.
- Responds to inquiries from members, families, and other parties regarding account information, annuity payments, and disbursement-related matters.
- Processes stop payment requests and coordinated statute of limitations responses.
- Examines, updates, and processes account information, ensuring accuracy and compliance.
- Monitors special account files for IRS levies, child support, QDROs, personal bankruptcies, and excess retirement benefits payees.
- Conducts refund research, identifying and resolving payment issues through thorough investigations.
- Engages in related tasks as assigned.
- Process retirement contributions and ensure accurate accounting records.
- Collaborate with team members to streamline accounting workflows and procedures.
Texas Works Advisor II
Texas Health and Human Services Commission
Austin
05.2013 - 12.2017
- Responsible for accurately determining eligibility for TANF, SNAP (Food Stamps) and/or Medicaid Programs.
- Required to interview clients.
- Document information gathered from each client and determined benefits.
- For existing clients, I periodically review eligibility of clients for ongoing services.
Staffing Coordinator Supervisor
Girling Healthcare
Austin
10.2009 - 05.2013
- Responsible for composing correspondence and preparing reports.
- Supervises a full caseload.
- Manages confidential records.
- Processes timesheets and manages filing upkeep.
- Complete necessary correspondences to DAD's, APS, CPS, and issues concerning HMOs in a diligent manner.
- Report any concerns or issues related to clients to appropriate department(s).
Client Service Representative
Maximus
Austin
11.2007 - 10.2009
- Respond promptly to customers.
- Provide a pleasurable and courteous experience.
- Assist customers with concerns and/or issues regarding their present services and/or new products that are available.
- Transfer callers to the appropriate call center(s).
- Promoted new accounts to non-customers.
Client Service Representative
PRC
Austin
03.2007 - 11.2007
- Responsible to assist customers with their inquiries.
- Provide prompt and courteous customer service in a timely fashion.
- Assist customers with their payments.
- Responsible to assist customers with product complications.
- Assisted clients with inquiries and provided timely support for service-related issues.
- Managed client accounts and ensured accurate documentation of interactions and updates.
- Collaborated with team members to streamline communication processes and improve service delivery.
- Educated clients on services available, guiding them through application processes effectively.
Education
Bachelor's Degree - Hr Management
Strayer University
TXHigh School Diploma - General education
Inglewood High School
InglewoodSkills
- Evidence analysis
- Regulatory compliance
- Client engagement
- Investigative techniques
- Data entry
- Policy interpretation
- Records maintenance
- Critical thinking
- Conflict resolution
- Team collaboration
- Effective communication
- Background checks
- Records management
References
- Imani Bradley, 512-694-8721
- Lorena Gomez, 323-691-5929
- Carilyn Williams, 979-574-0471
Timeline
CPI Investigator ll
DFPS
08.2025 - Current
CPI Investigator l
DFPS
05.2024 - 07.2025
Benefit accounting specialist
Teachers Retirement System
06.2022 - 03.2024
Texas Works Advisor II
Texas Health and Human Services Commission
05.2013 - 12.2017
Staffing Coordinator Supervisor
Girling Healthcare
10.2009 - 05.2013
Client Service Representative
Maximus
11.2007 - 10.2009
Client Service Representative
PRC
03.2007 - 11.2007
Bachelor's Degree - Hr Management
Strayer University
High School Diploma - General education
Inglewood High School