Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Andrea Urrutia Espinoza

Reading,PA

Summary

Detail-oriented Assistant Manager offers more than 3-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

11
11
years of professional experience

Work History

Assistant Manager /Bilingual Customer Service Representative

Wengers Bakery
Reading , PA
09.2022 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Machine Operator / Material Handler

East Penn Manufacturing Co
Lyons, PA
11.2019 - 09.2022
  • Set up and operate machine tools to produce precision parts and instruments.
  • Adjust machine settings to complete tasks accurately.
  • Troubleshoot malfunctions in equipment or processes.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Load raw materials into machines according to specified measurements.
  • Unload finished products from machines onto conveyors or other transport systems.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Record production information such as quantities produced and materials used on daily logs.
  • Carry out regular safety checks on machinery prior to operation.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
  • Placed finished products on skids and wrapped and transported to warehouse with forklift.

Sales Representative

Wengers Bakery
Reading , PA
08.2014 - 01.2016
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Organized client visits, presentations, product demonstrations.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
12-2022

Skills

  • Product and service knowledge
  • Operations Management
  • Sales monitoring
  • Employee Performance Evaluations
  • Team motivation
  • Customer Relations

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

I have the flexibility,adaptability, and willingness to learn and grow in any aspects. I have also demonstrated comprehensive expertise in juggling multiple projects driving a 50% increase in overall productivity. I am a very versatile,Adaptable, and multifaceted person and its been proven with detail in any job place i ever stepped foot in.

Timeline

Assistant Manager /Bilingual Customer Service Representative

Wengers Bakery
09.2022 - Current

Machine Operator / Material Handler

East Penn Manufacturing Co
11.2019 - 09.2022

Sales Representative

Wengers Bakery
08.2014 - 01.2016

High School Diploma -

Penn Foster Career School
Andrea Urrutia Espinoza