Andrea Vargas
Summary
Certified Application Counselor dedicated to providing support to the diverse needs of patients. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet True health goals. I'm eager to contribute to the Outreach and Enrollment teams success through dedicated service skills, Effective Communication, and Motivation to learn, grow and excel as a True health employee.
Overview
8
8
years of professional experience
Work History
Certified Application Counselor
True Health
08.2022 - Current
- Established trusting relationships with clients, fostering an environment conducive to open communication about their healthcare needs.
- Provided exceptional customer service by addressing client concerns and resolving issues in a timely manner.
- Assisted non-English speaking clients using translation services when needed, ensuring equal access to vital healthcare information across diverse populations.
- Identified potential barriers to enrollment and developed customized solutions to overcome challenges faced by individual clients.
- Track application and update tracking systems on a daily basis.
Patient Service Representative
True Health
08.2021 - 08.2022
- Assist patients in filling out check-in and payment paperwork in timely manner.
- Used Athena to schedule appointments.
- Offer simple, clear explanations to help clients and families understand True health policies and procedures.
- Review daily Buckets and missing slip's for providers.
- Document accurate demographics while achieving fastest check in time within all True health facilities.
Rideshare Driver
Lyft
08.2019 - 08.2022
- Earned a 5 star driver rating by providing excellent customer service and resolving any customer issues.
- Upheld high standards of cleanliness, sanitation and service.
- Followed road rules to protect passengers and prevent accidents.
Auto Service Advisor
Napleton Volkswagen
03.2018 - 02.2019
- Gave quotes on needed repair work, fully educating customers on possible options and plans of action.
- Retained accurate records of purchases, titles and sales using CDK system.
- Suggested add-on services that would be helpful to customers.
- Maintained high customer satisfaction standards to meet or exceed targets.
Manager
Starbucks
01.2016 - 02.2018
- Maximized performance by monitoring daily activities and mentoring over 10 team members.
- Recorded inventory sales into organized weekly income report.
- Onboarded new employees with training and new hire documentation.
Education
High School Diploma -
Camden County Technical Highschool
Sicklerville, NJ06.2017
Skills
- Calm and Effective Under Pressure
- Database Search and Data Entry Skills
- Insurance Verification
- Dependable
- Athena system knowledge
- Computer proficiency
- Problem-solving abilities
- Front-End Operations
- Training and mentoring
- Insurance understanding
- Multitasking Abilities
- Data tracking and reporting
Timeline
Certified Application Counselor
True Health
08.2022 - Current
Patient Service Representative
True Health
08.2021 - 08.2022
Rideshare Driver
Lyft
08.2019 - 08.2022
Auto Service Advisor
Napleton Volkswagen
03.2018 - 02.2019
Manager
Starbucks
01.2016 - 02.2018
High School Diploma -
Camden County Technical Highschool