Andrea Vazquez
Jacksonville,FL
Summary
A proficient, proactive, organized, and detail-oriented professional who thrives on delivering excellent customer service in an informed, gracious, and professional manner. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Office Coordinator
Monument 9A Imaging & Diagnostic Center
Jacksonville, FL
01.2020 - Current
- Responsible for providing excellent customer service to 50 patients daily, including check-in/ out, scheduling, inquires and in-take
- Manage patients records and financial responsibilities including co-payments, deductibles, co-insurance and self payment
- Interact with patients and medical personnel from medical facilities by phone, email or in-person to provide or retrieve information
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Trained new employees on company policies and performance standards
Veterinary Technician Assistant
Commonwealth Animal Hospital
Charlotte, North Carolina
08.2014 - 10.2019
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Administered medications to animals in treatment and documented changes in condition and earned.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Administrative Assistant
National Kidney Services
Charlotte, NC
07.2009 - 02.2014
- Interacted with new clients by introducing company goals and mission. Generated proceeds were given to National Kidney Foundation for patients who are in need
- Coordinated travel arrangements; scheduled and arranged business interactions with clients
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
Education
Associate of Arts - Accounting And Computer Science
Thomas Nelson Community College
Hampton, VA04.2008
Skills
- Effective communication
- 15 years, Customer Service Experience
- 10 years, Administrative Experience
- 10 year, Scheduling Experience
Languages
Spanish
Full Professional
Timeline
Office Coordinator
Monument 9A Imaging & Diagnostic Center
01.2020 - Current
Veterinary Technician Assistant
Commonwealth Animal Hospital
08.2014 - 10.2019
Administrative Assistant
National Kidney Services
07.2009 - 02.2014
Associate of Arts - Accounting And Computer Science
Thomas Nelson Community College
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