Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Vazquez

Summary

Dynamic professional with a proven ability to foster relationships across diverse groups, adept at adapting to meet individual needs. Holds an AA degree and possesses strong competencies in customer service, child development, medical office operations, and effective communication. Demonstrated expertise in leveraging technology to enhance service delivery and ensure client satisfaction. Committed to continuous growth and contributing positively to organizational goals.

Overview

8
8
years of professional experience

Work History

Medical Front Office Receptionist

Swift Institute
Carson City, NV
06.2024 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Helped patients complete necessary medical forms and documentation.
  • Increased patient satisfaction, managing insurance verifications, and addressing billing inquiries professionally and promptly.
  • Managed a multi-line phone system and pleasantly greeted patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
  • Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
  • Checked the patient's insurance, demographic information, and health history to keep the information current.
  • Demonstrated adaptability by quickly learning new software programs, and adapting to changes in office policies or procedures as needed.

Toddler Teacher

the prep school of south reno
Reno, NV
03.2023 - 12.2023
  • Created developmental activities to ensure proper educational awareness for the children, along with keeping the children nutritionally up to par, depending on the safety guidelines and allergies.
  • Kept up with any hygiene dependencies that occurred, and reported any concerns to parents and staff that may have arisen.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving, and social skills.
  • Developed strong relationships with parents through regular communication about their child's progress and needs.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students, while minimizing disruptions or conflicts.
  • Gathered materials and resources to prepare for lessons and activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.

Admissions Liaison

Ormsby Post Acute Rehab
Carson City, NV
01.2023 - 03.2023
  • Facilitated patient admissions, and ensured seamless communication between patients and clinic staff.
  • Coordinated patient intake processes, enhancing overall clinic efficiency.
  • Coordinated patient admissions, enhancing communication, and efficiency within the clinic.
  • Provided exceptional customer service to prospective patients and their families during initial inquiries, and throughout the application process.
  • Improved communication between the admissions office and the prospective patient's family through regular updates and follow-ups.
  • Maintained accurate records of applicant data, ensuring confidentiality, and compliance with relevant regulations.

Lead Infant Teacher

tahoe mountain academy
Stateline, NV
06.2020 - 08.2022
  • Boosted communication skills among infants through engaging storytelling, sign language and song sessions.
  • Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
  • Promoted the development of social, emotional, and communication skills in infants.
  • Enhanced infant development by implementing age-appropriate activities and lessons.
  • Developed strong relationships with parents by maintaining open communication channels and providing regular updates on their child's progress.
  • Enhanced overall classroom management efficiency by streamlining processes such as attendance tracking, diaper changes, snack distribution, and activity setup.
  • Used proper sanitizing techniques for toys, surfaces, and equipment.
  • Observed children to identify individuals in need of additional support, and developed strategies to improve assistance.

Sales Floor Associate Cashier

sock city
South Lake Tahoe, CA
05.2020 - 09.2020
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Provided training for new hires, improving their competency in sales techniques and store policies.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections, and purchases.

Front Desk Receptionist

Hotel Azure
South Lake Tahoe, CA
06.2020 - 08.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Host/Barista

Red Hut Cafe
South Lake Tahoe, CA
05.2017 - 03.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

Associate of Arts -

Lake Tahoe Community College
South Lake Tahoe, CA
08-2023

CDA Certification -

UNR
Reno, NV
12-2021

High School Diploma -

South Tahoe High School
South Lake Tahoe, CA
06-2019

Skills

  • Patient scheduling
  • Bilingual written and verbal (English/Spanish)
  • Great work ethic
  • Case Management
  • Organized
  • Microsoft Applications
  • Critical thinking
  • Active listening
  • Proper communication skills
  • Patient registration
  • Insurance verification
  • Medical office administration
  • HIPAA compliance
  • Office administration
  • Appointment management
  • Gentle discipline
  • Team collaboration
  • Lesson planning
  • Language skills
  • Licensed childcare provider
  • Multitasking and prioritization
  • Data inputting
  • Recordkeeping and bookkeeping
  • Time management

Timeline

Medical Front Office Receptionist

Swift Institute
06.2024 - Current

Toddler Teacher

the prep school of south reno
03.2023 - 12.2023

Admissions Liaison

Ormsby Post Acute Rehab
01.2023 - 03.2023

Lead Infant Teacher

tahoe mountain academy
06.2020 - 08.2022

Front Desk Receptionist

Hotel Azure
06.2020 - 08.2020

Sales Floor Associate Cashier

sock city
05.2020 - 09.2020

Host/Barista

Red Hut Cafe
05.2017 - 03.2020

Associate of Arts -

Lake Tahoe Community College

CDA Certification -

UNR

High School Diploma -

South Tahoe High School

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Andrea Vazquez