Andrea Vazquez Hernandez
Conroe
Summary
Professional Secretary with over 6 years of experience managing daily administrative and support tasks. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant- Guidance and Counseling
Admin Assistant
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance.
- Coordinated and scheduled meetings and conference calls.
- Volunteered to help with special projects.
- Work with Goggle forms and Google docs.
- I organize all special events and collab them to keep track of a schedule to follow.
- Participated in annual close-out process to assist fiscal services management by preparing required documents and performing transaction research.
- I enroll employees to Eduphoria to give them credit for their training hours.
- Paid attention to detail while completing assignments.
- Managed, coordinated and prioritized multiple tasks and complex reporting assignments to meet state and federal deadlines.
- Developed and maintained database of financial records for my department.
- Proven ability to learn quickly and adapt to new situations.
- Developed a comprehensive budget tracking system that provided real-time insights into spending patterns, leading to better decision making.
Marshalls and Homegoods
Sales Associate
12.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Secretary for Counselors
Secretary
02.2020 - 01.2023
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Recorded expenses and maintained accounting records.
- Drafted agendas, recorded minutes and created documents for meetings.
Boys & Girls Club
Assistant
09.2018 - 08.2019
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
Secretary and Book Clerk
Campus Secretary
08.2018 - 02.2019
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls .
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Catalogued and sorted books.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
LEP Assistant
Teacher Assistant
08.2016 - 08.2018
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Managed and completed paperwork and overall office administration operations.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Summer School Teacher Assistant
Summer School
06.2016 - 07.2018
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed student confidence through positive reinforcement strategies.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Oversaw class of students in absence of instructor.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Education
Certification - EKG, Phlebotomy, CNA, PTC
Lone Star College- North Harris
Conroe, Tx 04.2019
High School Diploma -
Spring Woods High School
Houston, TX08.2016
Skills
- Bilingual (Spanish)
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Resource Coordination and Allocation
- Appointment Coordination
- Document and File Management
- Strong Organizational Skills
- Supply Inventory Control
- Confidentiality and Data Protection
- Computers and Technology
- Call Forwarding
- Google Docs
- Microsoft Publisher
- Microsoft PowerPoint
- Purchasing and obtaining quotes on items
- Google Forms
Certification
CNA- Certified
Phlebotomy-Certified
PTC- Certified
EKG-Certified
Small Business
I very much dedicate all of my evenings to succeed in something I always dreamed of. My small business means a lot to me because I have learned to manage and cherish time. In 2020 when the pandemic hit and drastically discourage a lot of us so I decided to make it a challenge instead. I took my saving and invested in this business. I am currently working on new items and I am working on growing. My current job is my priority and I try not to stress because I know that it takes time and discipline. I will continue to work hard on the things I love the most and maybe one day be my own boss.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant- Guidance and Counseling
Admin Assistant
01.2023 - Current
Marshalls and Homegoods
Sales Associate
12.2021 - 01.2023
Secretary for Counselors
Secretary
02.2020 - 01.2023
Boys & Girls Club
Assistant
09.2018 - 08.2019
Secretary and Book Clerk
Campus Secretary
08.2018 - 02.2019
LEP Assistant
Teacher Assistant
08.2016 - 08.2018
Summer School Teacher Assistant
Summer School
06.2016 - 07.2018
Certification - EKG, Phlebotomy, CNA, PTC
Lone Star College- North Harris
High School Diploma -
Spring Woods High School
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