Marelbry Rosales
Miami,FL
Overview
7
7
years of professional experience
Work History
Associate Support Leader
Five Below
Miami, FL
03.2023 - Current
- Maintained positive working relationship with fellow staff and management.
- Conducted regular training sessions for new hires on customer service standards.
- Assigned tasks to employees while supervising daily operations and task completion.
- Organized inventory for restocking purposes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Transportation Specialist
EZ Delivery
Miami, FL
09.2021 - Current
- Kept transportation operations in compliance with company, legal and safety requirements.
- Processed paperwork required by various government agencies including customs clearance documents.
- Communicated regularly with customers regarding changes in routes or estimated delivery times.
Shoper
Instacart
Miami, FL
06.2019 - 01.2025
- Communicated effectively with vendors regarding product ordering needs.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Associate of the Deli Department
Fresco y Mas
Miami, FL
01.2020 - 09.2021
- Built relationships with customers by providing friendly customer service.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Driver
Fit2Go Deals
Miami, FL
11.2017 - 06.2019
- Managed time effectively to meet tight delivery deadlines.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Education
ESOL Level 3 - Language
Ronald W. Reagan High School
Miami, FL05-2018
Bachelor of Science - System Engineer
Universidad Bicentenario De Aragua
Venezuela07-1994
Skills
- Customer service
- Employee training
- Inventory management
- Task delegation
- Regulatory compliance
- Time management
- Problem solving
- Effective communication
- Route management
Timeline
Associate Support Leader
Five Below
03.2023 - Current
Transportation Specialist
EZ Delivery
09.2021 - Current
Associate of the Deli Department
Fresco y Mas
01.2020 - 09.2021
Shoper
Instacart
06.2019 - 01.2025
Driver
Fit2Go Deals
11.2017 - 06.2019
ESOL Level 3 - Language
Ronald W. Reagan High School
Bachelor of Science - System Engineer
Universidad Bicentenario De Aragua