Andrea Velasquez
Miami,FL
Summary
Seasoned Flight Attendant with background in first-class service on international flights. Experience includes maintaining high standards of safety and customer service, managing in-flight emergencies, and conducting pre-flight briefings. Strengths lie in exceptional interpersonal skills, problem-solving abilities, and commitment to passenger comfort. Prior work has left positive impact through increased customer satisfaction levels and enhanced flight safety procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
Atlas Air Worldwide
Miami, FL
08.2023 - Current
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Adhered to company policies regarding security measures and protocol at all times.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
FLIGHT ATTENDANT
JetBlue Airlines
Boston
09.2022 - 08.2023
- Enforced aircraft and passenger compliance with safety protocols, procedures, and regulations
- Trained in emergency evacuation procedures, CPR, and First Aid
- Completed flight preparations and landing procedures according to company policy
- Collaborated with flight crew members to provide excellent customer service
- Guided passengers during onboarding and offboarding, providing specialized care for passengers with special needs
- Built and maintained relationships with peers and upper management to drive team success.
SALES ASSISTANT
National Securities Corporation
Miami
02.2019 - 08.2022
- Wrote accurate orders to manage transfers, verified transactions and maintained thorough records
- Demonstrated leadership by making improvements to work processes and helping to train others
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Prioritized and organized tasks to efficiently accomplish service goals.
SURGICAL COORDINATOR
Xiluet Plastic Surgery
MIAMI
04.2018 - 02.2019
- Gathered current medical information and reviewed histories to gather details for surgeons
- Checked patient insurance and collected pre-authorizations from providers
- Managed patient check-in and check-out procedures and processed payments
- Educated patients on at-home surgery preparation requirements and post-operative care process
- Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients
- Informed patients of payment policies, collected insurance information and verified benefits.
RECEPTIONIST
Allapatah Community Action Center
MIAMI
01.2018 - 04.2018
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents, and rearranging schedules
- Answered and directed incoming calls using a multi-line telephone system while scheduling and confirming appointments
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Communicated with vendors to place and receive orders, request services, and deliver instructions from office management.
HEAD WAITRESS
Crema Gourmet Espresso Bar
MIAMI
06.2017 - 02.2018
- Maintained consistent coordination and communication with a diverse clientele of 50+ on a daily basis
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Maintained knowledge of menu items, garnishes, ingredients, and preparation methods to assist guests with menu selection
- Provided exceptional service to a high volume of daily customers
- Calculated charges, issued table checks, and collected payments from customers.
Education
HIGH SCHOOL DIPLOMA -
Coral Gables Senior High School
Coral Gables, FL01.2018
Skills
- Emergency situations management
- Customer needs assessment
- Safety Procedures
- First-Aid Intervention
- Time Management
- Adaptability
- Cabin Management & Use
- Conflict Mediation
Certification
FAA FLIGHT ATTENDANT CERTIFICATION
Languages
- English, Fluent
- Spanish, Native
Timeline
Flight Attendant
Atlas Air Worldwide
08.2023 - Current
FLIGHT ATTENDANT
JetBlue Airlines
09.2022 - 08.2023
SALES ASSISTANT
National Securities Corporation
02.2019 - 08.2022
SURGICAL COORDINATOR
Xiluet Plastic Surgery
04.2018 - 02.2019
RECEPTIONIST
Allapatah Community Action Center
01.2018 - 04.2018
HEAD WAITRESS
Crema Gourmet Espresso Bar
06.2017 - 02.2018
HIGH SCHOOL DIPLOMA -
Coral Gables Senior High School