Summary
Overview
Work History
Education
Skills
Timeline
Generic
Andrea Veliov

Andrea Veliov

Miami,FL

Summary

A seasoned Learning Consultant with over 10 years of experience leading and maintaining many programs for Personal Banking Canada. Throughout the design, development and delivery of various programs, I've built many great relationships with key partners in different lines of business and BMO Institute for Learning colleagues. In addition, I continue to keep the customer and learner at the centre of everything I do. #BMOBLUE

Overview

15
15
years of professional experience

Work History

Learning Consultant

BMO
02.2013 - 11.2018
  • Led and consulted on the design, development and rollout of various training programs for personal banking Canada. Examples include Sales Model Redesign, FSM Off-role, Personal Lending Redesign, Branch Manager redesign and many other change learning requests.
  • Monitored training costs to maintain training budgets.
  • Worked closely with instructors to prepare online materials, content, and tools to facilitate training.
  • Frequently worked with key partners at the IFL and other business partners to manage training schedules, setting course plans, training spaces and facilitate the smooth delivery of various programs for entire fiscal year.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Collaborated with subject matter experts to ensure accurate, relevant, and up-to-date course content.
  • Conducted thorough evaluations of training programs to identify areas for improvement, implementing adjustments as needed for maximum effectiveness.
  • Assisted in development of individualized learning plans for student success.
  • Achieved consistently positive feedback from participants on post-training surveys through attention to detail in curriculum development and instruction execution.
  • Planned and conducted team meetings with internal team members and key business partners to brainstorm new ideas and deliver program and milestone updates.

Program Manager

BMO IFL (Institute For Learning)
01.2011 - 02.2013
  • Program Manager for the Branch Manager/FSM/CSR programs. Responsible for ensuring the programs were maintained and running efficiently.
  • Designed, developed and delivered the first off role program for Branch Managers.
  • Promoted FSM and CSR programs by establishing professional relationships with Assistant BMs and BMs.
  • Researched industry best practices in support of training development and program content.
  • Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.

Program Analyst

BMO IFL
01.2010 - 01.2011
  • Worked as a consultant for the FSM/CSR program redesign.
  • Compared older versions of FSM and CSR data to identify future program needs.
  • Worked with various subject matter experts to help verify and build content for future programs.
  • Provided input on key decisions and strategic plans by evaluating ongoing program data.
  • Completed quality assurance reviews to assess accuracy of data and validate results.
  • Conducted and facilitated newly redesigned program pilot. Once completed assessed successes and failures and calibrated program for national rollout.

Facilitator

BMO InField Support
07.2007 - 12.2009
  • Facilitated the FSM, CSR and Sales and Service role programs to newly hired or new to role FSMs in class and through virtual classroom sessions.
  • Developed and enhanced FSM and CSR program learning objectives and instructional learning tools.
  • Identified learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies.

Internal Auditor (Secondment)

BMO
02.2008 - 01.2009
  • Traveled to various branches in BC/interior to perform official audits of files, process and internal controls.
  • Worked with BM/ABMs to establish best practices and improvements to areas where they failed to pass audit.
  • Completed comprehensive audits of financial and business control systems, operational frameworks, and completing compliance process walk-throughs.

Financial Services Representative

BMO
06.2005 - 07.2007

Customer Service Representative

BMO
07.2003 - 07.2005

Education

Bachelor of Arts - Social Sciences

University of Windsor
Windsor, ON
5 2006

Skills

  • Program oversight
  • New employee training
  • Course design
  • Planning and coordination
  • Relationship development
  • Needs Assessment
  • Classroom observation
  • Training delivery
  • Progress Tracking
  • Curriculum Design

Timeline

Learning Consultant

BMO
02.2013 - 11.2018

Program Manager

BMO IFL (Institute For Learning)
01.2011 - 02.2013

Program Analyst

BMO IFL
01.2010 - 01.2011

Internal Auditor (Secondment)

BMO
02.2008 - 01.2009

Facilitator

BMO InField Support
07.2007 - 12.2009

Financial Services Representative

BMO
06.2005 - 07.2007

Customer Service Representative

BMO
07.2003 - 07.2005

Bachelor of Arts - Social Sciences

University of Windsor

Similar Profiles

CREATE PROFILE
Andrea Veliov