Andrea Vidales Orozco
Denver,CO
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Manager Assistant
PeopleLinx (Remote)
12.2023 - Current
- Maintaining and updating documentation related to product features, specifications, and requirements
- Helping to facilitate communication and coordination among teams
- Gathering and analyzing customer feedback to identify areas for improvement
- Communicating customer insights to the product manager and other relevant teams
- Responding to customer inquiries and concerns when necessary
- Communicating with internal and external stakeholders regarding product updates and changes.
Customer Success Manager
PeopleLinx (Remote)
09.2022 - Current
- Launching, running and managing email campaigns for 200+ clients
- Building prospects lists based on clients target audiences
- Communicating with clients, sharing campaign performance and strategizing for future campaigns
- Oversee and monitoring email campaigns ensuring performance is on track and results are being delivered
- Problem solving and strategizing when performance is low
- Collaborating with Account Managers, CSM's to strengthen accounts and client retention.
- Provided training for new staff members.
Inventory Manager
Vidales Hnos y Cía
06.2013 - 09.2019
- Enter and update items to the inventory system
- Logistic between warehouse and stores
- Import purchases
- Define process improvements and work with vendors to improve returns processes and reduce order defects
- Update prices in the system
- Headed 25 members of the sales team
- Introduced the sales staff to new products
- Analyzed inventory to identify excess, slow-moving and obsolete inventory.
Education
Marketing Technician -
Universidad Panamericana
El Salvador01.2017
Highschool diploma -
Interamerican School
01.2009
Skills
- Communication
- Proactive
- Leadership
- Service Focus
- Team Player
- Detail Oriented
- Problem Solving
- G Suite
- Microsoft Office
- Client Relations
- Training and mentoring
- Customer Retention
Accomplishments
Headed 25 members of the sales team. Introduced the sales staff to new products. Analyzed inventory to identify excess, slow-moving and obsolete inventory.
Additional Information
Elatam consulting, Microsoft Office Certification, Customer service experience master, Law against money laundering- El Salvador 2017
Performance
100% 100%
Roles And Responsibilities
- Enter and update items to the inventory system.
- Logistic between warehouse and stores.
- Import purchases.
- Define process improvements and work with vendors to improve returns processes and reduce order defects.
- Update prices in the system.
Languages
- English
- Spanish
Certification
- Outlook
- Reply
- Woodpecker
- Sengrid
- ZoomInfo
- Hubspot
Timeline
Product Manager Assistant
PeopleLinx (Remote)
12.2023 - Current
Customer Success Manager
PeopleLinx (Remote)
09.2022 - Current
Inventory Manager
Vidales Hnos y Cía
06.2013 - 09.2019
Marketing Technician -
Universidad Panamericana
Highschool diploma -
Interamerican School
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