Andrea Vigilance
Queens,NY
Summary
Recent graduate with a strong foundation in Applied Science in Medical Administration, gained through academic projects and internships. Excellent teamwork, problem-solving, and time-management skills. Eager to embark on a career and make meaningful contributions with commitment and drive. Dynamic Medical Office Assistant at GothamCity Orthopedics with expertise in patient scheduling and HIPAA compliance. Excels in multitasking and organization, ensuring efficient patient care and data management. Demonstrated leadership skills through streamlining processes, enhancing patient satisfaction, and maintaining meticulous records. Skilled in computer applications and fostering positive patient interactions. Dedicated administrative professional well-versed in communication and team building. Ready to bring over 3 years of relevant work experience to your team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Gothamcityorthopedics
10.2023 - 07.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Used Software to schedule appointments for doctor visits and procedures.
Medical Receptionist
Westhab Inc
03.2019 - 12.2022
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Medical Office Assistant
Martine Center
01.2016 - 03.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
Education
Associate Of Applied Science - In Medical Administration
Monroe College
Bronx, NY06.2024
High School Equivalecy -
Monroe College
Bronx, NY04.2023
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Attention to detail
- Medical reception
- Data entry
- Medical terminology
- Positive attitude
- Phone and email etiquette
- Appointment management
- Patient scheduling
- Appointment coordination
- Records management
- Patient care
- Team leadership
Certification
Adult & Pediatric First Aid/CPR/AED
Timeline
Medical Office Assistant
Gothamcityorthopedics
10.2023 - 07.2024
Medical Receptionist
Westhab Inc
03.2019 - 12.2022
Medical Office Assistant
Martine Center
01.2016 - 03.2019
Adult & Pediatric First Aid/CPR/AED
Associate Of Applied Science - In Medical Administration
Monroe College
High School Equivalecy -
Monroe College
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