Andrea Villa
South San Francisco,CA
Summary
Dedicated professional with successful experience eager to secure entry-level [Job Title] position. Detail-oriented with strong organizational skills, administrative tasks, customer service, communication, data entry and file keeping management. Ability to handle multiple projects simultaneously with accuracy and a positive attitude. Able to keep attention to detail and decision-making to manage multiple, concurrent tasks. Willing to take on added responsibilities to meet team goals. Self-motivated work ethic to perform effectively in independent or team environments. Seeking to maintain a position where I can utilize my interpersonal, excellent time management and problem-solving skills.
Overview
34
34
years of professional experience
Work History
Customs Entry Writer
Western Overseas Corporation
510 Myrtle Ave, Ste 208, South San Francisco, CA
03.2011 - 11.2023
- Collaborated with support staff and modal departments to maintain import data integrity and compliance with customer SOP.
- Delivered exceptional customer service through fast and accurate processing of entries, professional, precise communication and coordination with other departments to resolve inquires.
- Identified and resolved issues with potential to delay cargo release or final delivery.
- Procured and coordinated cargo dispatched with preferred carriers, obtained delivery confirmation and finalized rates and assessorial charges.
- Analyzed and validated import documentation and data to remain in accordance with applicable laws and regulations.
- Coordinated with shipping and transport companies on behalf of clients.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Developed and maintained relationships with freight forwarders and customers.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
- Skilled at working independently and collaboratively in a team environment. Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations. Worked well in a team setting, providing support, training and guidance.
- Excellent communication skills, both verbal and written. Organized and detail-oriented with a strong work ethic. Managed approximately 75-100 emails per day from freight forwarders, transportation carriers and clients as well as handled incoming calls.
- Identified issues, analyzed information using critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strategies to streamline and improve office procedures.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Medical Administrative Assistance
Aetna Health Plans
Bayhill Drive, San Bruno, CA
11.1989 - 07.1997
- Supported executive office staff of different levels and operational requirements with administrative tasks.
- Organized paperwork such as reports for medical department, meeting agendas, minutes for 2 medical board committees.
- Created and maintained spreadsheets and database
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Coordinated and scheduled meetings for senior staff.
- Executed record filing system to improve document organization and management.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Received and sorted incoming mail to record, dispatch, or distribute to correct recipient. Restocked supplies and placed purchase orders.
Education
High School Diploma -
South San Francisco High School
South San Francisco, CAWestern Overseas Corporation
Skills
- Detailed Organization and Documentation
- Strong Research and Resolution Abilities
- Excellent Writing and Document Editing
- Database Management / Record Management
- Administrative Support
- Microsoft Excel and Word, CargoWise, Teams
- Accounts Payable/Receivable
- Shipment Management / Transportation Coordination
- Communication / Customer Relations
Accomplishments
- Proficient in Microsoft Excel and Word to develop inventory tracking spreadsheets.
- Ability to work on own with accuracy and efficiency.
- Developed and implemented multiple procedures, which resulted in increased company efficiency and productivity.
- Self-taught CargoWise software platform to run operations and manage day-to-day tasks with a comprehensive digital solution.
- Recognized by customers for expedient and effective service.
Timeline
Customs Entry Writer
Western Overseas Corporation
03.2011 - 11.2023
Medical Administrative Assistance
Aetna Health Plans
11.1989 - 07.1997
High School Diploma -
South San Francisco High School
Western Overseas Corporation