Andrea Villacres
Yonkers,NY
Summary
Highly dedicated, motivated individual seeking full time employment, committed to ensuring customer and company satisfaction by providing exceptional service, communication, and support of my associates.
Overview
7
7
years of professional experience
Work History
Theatre Usher
Lyric Theatre
11.2021 - Current
- Greeted customers and answered any questions about the performance.
- Assisted in scanning tickets, handing out playbills, and seating patrons.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures.
- Maintained cleanliness and organization of the theater after the performance.
- Developed a strong knowledge of theatre layout and seating arrangements, enabling prompt assistance to patrons seeking directions or seat locations.
- Worked with other staff members to facilitate smooth flow of operations.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Ensured accessibility accommodations were provided for patrons with disabilities or special needs when necessary.
- Handled late seating of patrons smoothly and quietly once the performance had begun.
Filing
H.A. Bader Consultants
03.2022 - 05.2024
- Classified invoices and financial documents appropriately.
- Scanned psychical copies of the yearly files efficiently into a digital filing system.
- Organized the office for a more congenial environment.
- Sorted out files to the appropriate year.
- Handled deliveries and mailing properly.
Bridal Stylist
David's Bridal
03.2021 - 09.2021
- Styled and communicated one on one with clients for their events.
- Created life changing memories for the clients and their families.
- Gained knowledge in bridal styling and alterations.
- Scheduled appointments and follow ups in person or by phone.
- Handled purchases appropriately at the cash register.
- Ordered dresses from the warehouse.
- Resolved customer concerns and situations promptly and professionally sometimes under time limitations of their event.
- Organized the dresses based on color, sizes, designers, and prices.
- Maintained cleanliness of the the entire store.
- Boosted sales and met sale goals for the store.
Remote Photo/Video Intern
Moving Mountains Tutoring and Mentoring Services
02.2021 - 05.2021
- Edited and recorded zoom clips of tutoring sessions for the company's social media.
- Utilized editing software for creative promotions of the company before the deadline.
- Collaborated with other interns remotely to develop ideas for video projects, and events for the kids.
- Participated in zoom meetings with the company's management.
Hostess
The Barley Beach House
08.2019 - 12.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, handling the register, and updating reservation logs simultaneously.
- Greeted customers in a friendly manner upon arrival.
- Supported and collaborated with servers, food runners, and bussers.
- Adjusted and bussed tables for arriving small or large parties.
- Maintained cleanliness of the restaurant and its regulations.
- Hosted and assisted in private events.
Facility Operations Team Member
Lifetime Athletic Club
01.2018 - 07.2019
- Restocked and maintained supplies for the gym.
- Reported building issues to building management to reduce safety concerns.
- Learned how to effectively work with other team members and other departments.
- Provided exceptional customer service to visitors, addressing their questions about the gym.
- Ensured a clean and organized environment through thorough daily cleaning routines and proper waste disposal methods.
Education
Bachelor of Arts - Playwriting And Screenwriting
SUNY Purchase
Purchase, NY05.2021
Skills
- Flexibility
- Emergency Procedures
- Assertiveness
- Seating assistance
- Theatre etiquette
- Verbal Communication
- Cleaning and sanitizing
- Cash Register Operation
- Policy Enforcement
- Ticket taking
- Problem-Solving
- Customer Service
- Public Speaking
- Time Management
Timeline
Filing
H.A. Bader Consultants
03.2022 - 05.2024
Theatre Usher
Lyric Theatre
11.2021 - Current
Bridal Stylist
David's Bridal
03.2021 - 09.2021
Remote Photo/Video Intern
Moving Mountains Tutoring and Mentoring Services
02.2021 - 05.2021
Hostess
The Barley Beach House
08.2019 - 12.2019
Facility Operations Team Member
Lifetime Athletic Club
01.2018 - 07.2019
Bachelor of Arts - Playwriting And Screenwriting
SUNY Purchase
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