Andrea Villacres
Yonkers
Summary
Seeking an office, front desk role with years of experience in customer service and hospitality management. Proven skills in guest relations, multitasking, and quick problem-solving as a recent theater usher and file clerk.
Overview
5
5
years of professional experience
Work History
Theater Usher
Ambassador Theater Group At The Lyric Theater
NY
11.2021 - Current
- Greet and assist patrons with inquiries regarding performances and theater layout.
- Monitor audience adherence to safety protocols and theater rules during performances.
- Facilitate efficient ticket scanning, program distribution, and seating arrangements, including ADA seating.
- Collaborate with team members for swift resolution of late seating and crowd control challenges.
File Clerk
H.A. Bader Consultants
NY
03.2022 - 02.2026
- Maintained an organized filing system, ensuring classified customer mold inspection information and invoices were correctly sorted and archived annually.
- Digitized physical documents by scanning yearly files into a digital system to enhance accessibility and reducing physical storage needs for the office.
- Provided support for office operations by managing mail, packages, and answering phone calls.
- Assisted in file retrieval and photocopying promptly as requested by management.
Bridal Stylist
David's Bridal
Yonkers
03.2021 - 09.2021
- Provided personalized bridal styling consultations and managed client communications, to ensure a memorable experience for special events.
- Scheduled appointments and follow-ups in person or through phone calls.
- Coordinated dress orders and fulfilled sales transactions, consistently achieving store sales goals while maintaining store organization.
Remote Photo/Video Intern
Moving Mountains Tutoring And Mentoring Services
Miramar
02.2021 - 05.2021
- Edited and recorded video content of tutoring sessions for social media and marketing, ensuring timely delivery before deadlines.
- Collaborated with a remote team to generate innovative ideas for video projects and events aimed at engaging children.
Education
Bachelor of Arts - Playwriting And Screenwriting
SUNY Purchase
Purchase, NY05.2021
Skills
- Team Collaboration
- Answering Phone Calls
- Multitasking
- Enforcing Protocols
- Time Management
- Quick Problem Solving
- Customer Service
- Organizational
- Assertive
- Computer/Video Editing Softwares (Adobe Premiere Pro, Word, PowerPoint)
- Guest Relations
- Intermediate in Spanish
Timeline
File Clerk
H.A. Bader Consultants
03.2022 - 02.2026
Theater Usher
Ambassador Theater Group At The Lyric Theater
11.2021 - Current
Bridal Stylist
David's Bridal
03.2021 - 09.2021
Remote Photo/Video Intern
Moving Mountains Tutoring And Mentoring Services
02.2021 - 05.2021
Bachelor of Arts - Playwriting And Screenwriting
SUNY Purchase