ANDREA VILLAGRAN
The Cleaning Authority
Converse,TX
1
Certification
9
years of professional experience
Diligent patient representative experienced in patient intake processes and medical records management. Enhanced patient satisfaction and compliance through effective communication and attention to detail. Streamlined patient care processes while ensuring HIPAA compliance and maintaining patient confidentiality.
Work History
House Cleaner
2 Months- Performed thorough cleaning of residential spaces, ensuring high standards of cleanliness and customer satisfaction.
- Utilized industry-standard cleaning tools and eco-friendly products to enhance operational efficiency.
In Home Care
5 Months- Assisted individuals with daily living activities, enhancing overall quality of life.
- Administered medications as prescribed, ensuring adherence to health care plans.
- Coordinated healthcare appointments for patient, ensuring timely access to necessary medical services.
Customer Service Representative
2 Months- Processed medical records requests to support legal proceedings for US Deposition & Litigation Services
- Researched and input treating medical facility information into processing system
- Reviewed medical record requests by affidavit for attorney clients
- Monitored incoming email communications related to current medical records requests
Paralegal Clerk
4 Months- Reviewed and organized incoming documents and records for Biodynamic Research Corporation to ensure compliance and accessibility.
- Organized and labeled crash reports with photographs, audio recordings, medical records, and depositions
- Prepared and organized file materials for paralegal/testifying expert team
Customer Service Assistant
9 Months- Scanned and verified documents for accuracy in BCAD PACS system
- Sorted/Processed incoming and outgoing mail
- Assisted BCAD arbitration hearings
- Processed incoming evidence for arbitration hearings
Operations Assistant
11 Months- Facilitated tax collection processes.
- Manage and collect on outstanding invoices
- Organize and maintain Bexar County standards for inventory
- Prepare invoices for dealerships
Office Operations Assistant
2 Years 5 Months- Coordinated daily office operations to enhance workflow efficiency and team productivity.
- Managed scheduling and calendar for courier runs between Austin, Houston, Dallas and Corpus Christi offices
- Assisted in maintaining client confidentiality through secure handling of sensitive information and compliance with legal standards.
- Point of Contact for building maintenance and deliveries
Office Manager
1 Year 9 MonthsAgent
1 Year- Managed customer inquiries and resolved issues to enhance satisfaction.
Patient Intake Representative
6 Months- Managed patient intake processes, ensuring accurate demographic and insurance information collection.
- Coordinated appointment scheduling, optimizing workflow for maximum efficiency and patient satisfaction.
- Collaborated with clinical staff to streamline communication regarding patient needs and care coordination.
- Implemented electronic health record system updates, enhancing data accuracy and accessibility for healthcare providers.
Education
No Degree - Billing And Coding
No Degree - Criminal Justice
Skills
HIPAA compliance
Insurance verification
Patient confidentiality
Data entry proficiency
Patient eligibility verification
Insurance claims follow-up
Patient payment processing
Record maintenance
Customer service
EMR
Certification
Certified Notary Public
Timeline
House Cleaner
The Cleaning Authority
06.2026 - CurrentRead More
In Home Care
Private Residence
12.2025 - 05.2026Read More
Customer Service Representative
Allegiance Staffing Agency
10.2025 - 12.2025Read More
Paralegal Clerk
Express Employment Professionals
12.2024 - 04.2025Read More
Customer Service Assistant
Dependable Business Solutions
03.2024 - 12.2024Read More
Operations Assistant
River City Auto Title
04.2023 - 03.2024Read More
Office Operations Assistant
Thomas J Henry Law, PLLC
09.2020 - 02.2023Read More
Office Manager
Candlewood Massage Health and Wellness
08.2018 - 05.2020Read More
Agent
Alorica
07.2018 - 07.2019Read More
Patient Intake Representative
The Retina Group
04.2017 - 10.2017Read More
Virginia Commonwealth University
No Degree from Criminal Justice
Read More
Northeast Lakeview College
No Degree from Billing And Coding
Read More