Hi, I’m
ANDREA VILLELLA
Circle Pines,MN
Summary
Dedicated and professional individual with a strong background in customer service at Estée Lauder Companies and special education support. Possessing excellent organizational and communication abilities, I specialize in creating inclusive environments and building positive relationships. Throughout my career, I have consistently demonstrated a proven track record in managing diverse needs and improving customer experiences, ultimately ensuring satisfaction and engagement.
Overview
23
years of professional experience
Work History
Centennial Middle School
Special Education Paraprofessional
09.2024 - Current
Job overview
- Professionally helping students in an educational setting
- Creating inclusive and supportive learning environments for students with diverse needs
- Assist teachers in general daily classroom activities, helping care for individual students physical, emotional health and safety
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Maintained positive attitude and affirmatively communicated with each student.
Estée Lauder Companies
Aveda Advisor
11.2020 - 08.2024
Job overview
- Provided personalized and inspirational customer service in-store
- Execute strategies to drive sales, improve consumer experience, follow brand policies and marketing programs that will increase sales and grow the existing customer base
- Approached prospective clients through cold calling and emails to meet sales targets.
- Maintain high store standards and conditions and foster a positive environment
- Assist the Manager and team in proactively managing inventory investments (accountabilities, receiving, cycle counts, reconciliation, loss prevention) and identify inventory/stock issues that may inhibit business
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Our individual store continuously ranked among top 5 sales performers across the country.
Stay At Home Mom
Stay At Home Mom
12.2012 - 11.2020
Job overview
- Was fortunate enough to be a Stay at Home Mom to my three children from 2012-2020
- Managed multiple schedules for two adults and three children
- Cleaning and keeping the home tidy
- Meal preparation
- Nurtured children's development
- Create and coordinate a detailed calendar of activities and events, including academic events, travel, and appointments
- Manage household expenses, creating detailed, effective budgets
Summit Chiropractic
Office Assistant and Massage Therapist
08.2008 - 10.2011
Job overview
- Professionally greet clients, and check them into their appointments in a clinic setting
- Answered phones, and emails in a timely manner
- Scheduled patient appointments and maintain calendars
- Billing to insurance companies for chiropractic and massage therapy services
- Maintained an organized office space, and patient rooms
- Managed time effectively, consistently meeting deadlines for submitting claims within designated filing windows.
- Provided sa
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Rick's Roofing & Siding Inc.
Office Assistant/Receptionist
06.2002 - 04.2008
Job overview
- Prepare permits and applications
- Receive, organize, distribute, and file all documents for new and ongoing projects
- Answer calls and emails, assisting new and existing customers
- Help manage schedules of estimators, and sub-contractors
- Accounts receivable
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Education
Mounds View Senior High SchoolArden Hills, MN
High school diploma
05.2002
Skills
- Organizational skills
- Time management
- Customer service
- Communication skills
- Computer skills
- Guest services
- Customer relations
- Data entry
- Team collaboration
- Problem resolution
- Appointment scheduling
- Client interactions
Timeline
Special Education Paraprofessional
Centennial Middle School
09.2024 - Current
Aveda Advisor
Estée Lauder Companies
11.2020 - 08.2024
Stay At Home Mom
Stay At Home Mom
12.2012 - 11.2020
Office Assistant and Massage Therapist
Summit Chiropractic
08.2008 - 10.2011
Office Assistant/Receptionist
Rick's Roofing & Siding Inc.
06.2002 - 04.2008
Mounds View Senior High School
High school diploma
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