Andrea Vizzarro
Nashville,TN
Summary
IT Infrastructure Manager & Microsoft 365 Administrator with over 10 years of experience in system administration, cloud identity, and enterprise IT operations.
Skilled in managing and modernizing Microsoft 365, Intune, and Azure environments, including migrations from hybrid to cloud-first infrastructures.
Former Italian Coast Guard service member experienced in leadership and operations under pressure.
Italian citizen and U.S. permanent resident card holder; requires employer sponsorship to relocate to Canada.
Overview
17
17
years of professional experience
4
4
Certification
Work History
IT Infrastructure Manager
Birdsong Hearing Benefits
03.2025 - Current
- Led migration from a hybrid environment with domain-joined laptops to a fully cloud-native Microsoft 365 tenant managed through Intune.
- Directed cross-functional teams to deliver secure, modern endpoint management through Conditional Access, mobile device management, and app protection policies.
- Oversaw strategy, standards, and governance for Microsoft 365 and Intune, ensuring scalability, compliance, and security.
- Implemented Automox as the enterprise patch management platform, reducing endpoint vulnerabilities and improving patch compliance across distributed devices.
- Contributed to IT infrastructure projects by coordinating with vendors and internal teams, supporting delivery within budget and scope.
Site Reliability Engineer
Birdsong Hearing Benefits
07.2023 - 03.2025
- Architected the Microsoft 365 environment, including tenant creation, Intune configuration, Conditional Access policies, and device/app management.
- Built and deployed an IIS server hosting a custom web application used across meeting rooms for tablet-based booking.
- Worked alongside the Security team (OKTA) to migrate Active Directory from on-premises to cloud, streamlining authentication and identity management.
- Developed and maintained Autopilot workflows and custom Windows images to standardize and accelerate device provisioning.
- Helped deploy and maintain development environments for Microsoft Dynamics through Lifecycle Services (LCS), supporting the Dynamics engineering team.
- Administered Microsoft 365, Entra ID/Azure AD, Intune, ServiceNow, RingCentral, Twilio, Keeper, and TeamViewer Tensor.
- Implemented monitoring and patch management solutions to improve endpoint security and operational reliability.
- Managed Hyper-V virtualized environments and supported integration of enterprise SaaS platforms.
System Administrator
Relatient
05.2022 - 07.2022
- Administered JumpCloud for identity and access management across the enterprise.
- Managed Microsoft 365, Zoom/Zoom Phone, Slack, and Atlassian (Jira, Confluence) environments.
- Oversaw enterprise SaaS solutions including LastPass and Exclaimer, ensuring secure and reliable operations.
System Support Specialist
Relatient
02.2022 - 05.2022
- Delivered IT support and system administration for a distributed workforce of nearly 500 employees.
- Troubleshot and resolved hardware/software issues to ensure business continuity.
- Assisted in system deployments, account provisioning, and user onboarding.
IT Systems Admin - Petty Officer Third Class
Italian Coast Guard
06.2008 - 11.2020
- Provided IT systems administration and help desk support.
- Built and managed databases and document management systems supporting operational and compliance needs.
- Served as VHF radio instructor and supported communications infrastructure for maritime operations.
- Coordinated search and rescue (SAR) missions, ensuring readiness and rapid response.
- Supervised and trained a team of 8 military personnel in IT systems and operational procedures.
- Managed public relations, port control operations, and ship documentation compliance.
Education
High School Diploma -
07-2009
Skills
- Microsoft 365 Administration
- Entra ID / Azure AD
- Configuration management
- Intune Endpoint Management
- Azure Infrastructure
- Computer system design
- PowerShell / Microsoft Graph
- Okta Identity & SSO
- Automox Patch Management
- Conditional Access & MFA
- Exchange Online / Teams / SharePoint
- Tenant Migrations & Automation
Accomplishments
- Led domain separation and new Microsoft 365 tenant migration; completed full hybrid-to-cloud transition.
- Deployed Intune for global endpoint management and compliance.
- Developed and enforced mobile app protection and compliance policies in Intune.
- Automated patching, onboarding, and reporting with PowerShell and Automox.
- Implemented Zero Trust security with Conditional Access and MFA.
- Integrated Okta SSO to streamline authentication and user access.
- Built internal intranet for IT documentation and self-service resources.
Certification
- MS-900 Microsoft 365 Certified: Fundamentals
- SC-900 Microsoft Certified: Security, Compliance, and Identity Fundamentals
- AZ-900 Microsoft Certified: Azure Fundamentals
- Automox Essentials
Languages
Italian
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Timeline
IT Infrastructure Manager - Birdsong Hearing Benefits
03.2025 - Current
Site Reliability Engineer - Birdsong Hearing Benefits
07.2023 - 03.2025
System Administrator - Relatient
05.2022 - 07.2022
System Support Specialist - Relatient
02.2022 - 05.2022
IT Systems Admin - Petty Officer Third Class - Italian Coast Guard
06.2008 - 11.2020
Liceo Scientifico J. Maritain - High School Diploma,