ANDREA WALDRIP
Austin
Summary
Dedicated professional with over 15 years in real estate, mortgage and customer service. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Strong multitasking and creative thinking skills applied in managing operations and fostering team collaboration.
Overview
15
15
years of professional experience
Work History
Gameroom Manager/Attendant
Lucky Mustang
10.2024 - 12.2025
- Oversaw complete renovation of newest game room in Granbury, coordinating design, installation, and staffing to ensure successful launch.
- Developed marketing materials and events that enhanced customer engagement and drove profitability.
- Managed social media accounts and messaging platforms for 3 locations, improving online presence and customer interaction.
- Provided friendly service to customers
- Kept a clean, safe and friendly environment for customers
- Managed cash transactions accurately
- Accurate reporting to balance each shift each system
- Handle escalated issues
- In charge of excess money. Ensure excess funds are protected and reported accurately until picked up.
- Point of contact for team on system updates or internal procedures.
- Conducted training sessions for new staff
- Loaded inventory into systems efficiently
- Performed various management tasks
- Delegate duties as directed by owner
- Networked with local businesses to increase profit.
- Created and maintained excel spreadsheets for shift reporting and assisted in reviewing errors to identify areas for improvement.
C-Store Manager
Refuel
Austin
08.2023 - 10.2024
- Oversaw store profits and all controllable expenses, including labor, inventory levels, and cash and inventory shortages.
- Handled day-to-day store operations, including scheduling, training, and supervising employees and assistant manager(s).
- Implemented and enforced daily operating procedures to maintain cleanliness, stock levels, and organization in the store.
- Motivated and encouraged C-Store team members to enhance performance and customer service.
- Promoted and resolved customer complaints, in a timely and professional manner.
- Assisted in recruiting, hiring, and training team members to deliver excellent customer service.
- Supervise and discipline all store employees according to company policy.
- Monitor daily retail gasoline competitors and send the prices to the corporate office in a timely manner as established by management.
- Monitor cash over/short, inventory shrinkage, and drive offs daily.
- Conducted monthly store meetings to promote team engagement and address operational updates.
- Reviewed and understood all information in daily reports to ensure accurate store operations.
- Complied with and enforced all company policies and established procedures in store operations.
- Implemented Monthly promotions, ensured all POS advertising/signage is properly posted at the proper time.
- Communicate any problems with merchandise pricing to the Price Book Administrator.
- Implement and enforce all merchandising and vendor policies and procedures.
- Enforce all Safety and Security Issues and report all unsafe conditions.
- Report and process all employee and/or customer incidents or accidents following company procedure.
Gameroom Manager/Attendant
Lucky Mustang
04.2022 - 08.2023
- Provided friendly customer service by engaging with customers and addressing their needs promptly.
- Oversaw team operations and ensured productivity through effective management.
- Managed money handling processes including cash transactions and deposits.
- In charge of excess money. Ensure excess funds are protected and reported accurately until picked up.
- Point of contact for team on system updates or internal procedures.
- Reported accurate data to balance each shift in the system.
- Loaded systems with necessary inventory and ensured proper organization.
- Trained oncoming staff by providing guidance on company policies and procedures.
- Assist owners with payroll and scheduling issues.
- Delegate duties as directed by owner
- Developed marketing materials and events that contributed to increased profitability.
- Managed and created social media accounts and messaging platforms for 3 locations.
- Oversaw renovation of the newest game room in Granbury from paint to staffing.
- Established partnerships with local businesses to enhance revenue streams.
- Worked 6-7 days a week no breaks on average of 10 hours from in store and outside of store handling various issues and communication with customers.
- Created and maintained excel spreadsheets for shift reporting and reviewed errors to identify areas for improvement.
Senior Closer
PRMG
01.2019 - 01.2021
- Reviewed FHA, Conv, VA, USDA DPA files for compliance and accuracy, ensuring adherence to regulatory standards.
- Balanced and disclosed initial CD to borrower, facilitating transparent communication of loan terms.
- Obtained verifications of employment, ordered wires, and approved disbursement, streamlining funding processes.
- Review signed Loan Package for completion and signatures from borrower.
- Review file for conditions and clear with UW.
- Entered data into loan documents to ensure accuracy and completeness.
- Balance funding figures with Title.
Loan Closer/Funder/Closing Manager/Team Lead
Alterra Mortgage Corp
01.2011 - 01.2019
- Review FHA, Conv, VA, USDA DPA files for Compliance and accuracy.
- Review file for conditions and clear with UW.
- Review signed Loan Package for completion and signatures from borrower.
- Obtain verifications of Employment, Order Wires, and Approve Disbursement.
- Functioned as the sole wet funder for the region from 2011 to 2016, overseeing all funding operations.
- Became the wet team lead in 2014 due to department growth, handling closing duties and managing the pipeline along with assigning tasks to other wet funders.
- Managed escalated circumstances in manager's absence, acting as primary contact for branches and escrows.
- From 2016-2019 Managed CD team and East Closing Department.
- Handled scheduling, training with the team and cleared Audit Findings.
- Developed bonus plans, facilitated team building meetings, and established goals aligned with senior management directives.
- Conducted meetings with onboarding branches to educate on closing process, ensuring smooth transition and high customer service standards.
- Earned multiple awards for excellence in customer service, high-volume production, and effective team-building initiatives.
Education
High School Diploma -
Chaparral High School
Las Vegas06-1997
Skills
- POS management
- Customer service
- Customer engagement
- Staff management
- Staff training
- Shift scheduling
- Team building
- Conflict resolution
- Performance assessment
- Project management
- Process improvement
- Excel spreadsheet analysis
- CRM management
- Vendor management
- Time management
- Goal setting
- Task delegation
- Effective communication
- Problem solving
- Leadership skills
- Relationship building
- Multicultural competence
- Safety procedures
- Skype/zoom
Timeline
Gameroom Manager/Attendant
Lucky Mustang
10.2024 - 12.2025
C-Store Manager
Refuel
08.2023 - 10.2024
Gameroom Manager/Attendant
Lucky Mustang
04.2022 - 08.2023
Senior Closer
PRMG
01.2019 - 01.2021
Loan Closer/Funder/Closing Manager/Team Lead
Alterra Mortgage Corp
01.2011 - 01.2019
High School Diploma -
Chaparral High School