Andrea Walker
Vidalia,GA
Summary
Highly driven results focused Store Manager with 19 years of experience in a big box retailer with success in developing and leading diverse teams to achieve outstanding results. Total of 25 years in retail management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Store Manager
Shoe Show Inc
08.2019 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Currently in top 10% in all metrics in region.
Substitute Teacher
Source 4 Teacher
08.2016 - 05.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Upheld classroom routines to support student environments and maintain consistent schedules
Assistant Store Manager
Kmart, Sears Holding
05.2000 - 08.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained and guided team members to maintain high productivity and performance metrics,
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Used company reports to analyze sales, gross profit and inventory activities.
- Managed over 40 employees
Tax Preparer
H&R Block
01.2007 - 01.2010
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Researched tax implications for various deductions and credits.
Education
BBA - Business Administration
Savannah State University
Savannah, GA09.1999
Skills
- Talent Development
- Excellent Customer Service
- Strong Communication Skills
- Organized
- Shrink Control
- Results-Oriented
- Process Improvement
- Detail-Oriented
- Time Management
- Strong Leadership
- Maximizing profitability
Certification
- Certified [Tax Preparer], [H& R Block] - 01-2007
Timeline
Store Manager
Shoe Show Inc
08.2019 - Current
Substitute Teacher
Source 4 Teacher
08.2016 - 05.2023
Tax Preparer
H&R Block
01.2007 - 01.2010
Assistant Store Manager
Kmart, Sears Holding
05.2000 - 08.2019
BBA - Business Administration
Savannah State University
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