Andrea Wallace
Customer Service; Team Leader
Inez,Kentucky
Summary
Dynamic professional with a proven track record at Taco Bell, enhancing customer satisfaction and team productivity. Skilled in document management and conflict resolution, excelling in fast-paced environments, demonstrating adaptability and leadership. Achieved significant improvements in operational efficiency and customer service quality.
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
19
19
years of post-secondary education
Work History
Front Office Worker
Addiction Recovery Care
Inez, KY
08.2024 - Current
- Received, sorted, and distributed incoming mail in assigned mail boxes.
- Maintained strict adherence to company policies regarding guest privacy and data protection practices while handling sensitive information about clientele.
- Answered multi-line phone system and forwarded calls to appropriate individuals.
- Monitored inventory levels of necessary supplies, placing orders when required to maintain smooth front office operations.
- Actively contributed towards promoting a positive workplace culture focused on teamwork, open communication channels among staff members, and continuous improvement of service quality levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Restaurant Team Member
Wendy's
Williamsburg, KY
11.2021 - 01.2024
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Prepared food orders, cooking on grill and operating fry station.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
Manager
Subway
10.2020 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Team Member
Wendy's
06.2011 - 11.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Assistant Manager
Taco Bell
Morehead, Kentucky
11.2007 - 12.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Conducted performance evaluations and provided constructive feedback to employees.
- Enhanced team productivity by streamlining operational processes.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Education
Associate of Science - Peer Support Specialist
The Millard College
Louisa, KY 07.2024 - Current
High School Diploma -
Rowan County Senior High School
Morehead, KY 08.2005 - 06.2024
Skills
Scheduling appointments
Problem-solving skills
Hospitality services
Time management
Conflict management
Inventory support
Teamwork and collaboration
Multitasking
Adaptability and flexibility
Timeline
Front Office Worker
Addiction Recovery Care
08.2024 - Current
Associate of Science - Peer Support Specialist
The Millard College
07.2024 - Current
Restaurant Team Member
Wendy's
11.2021 - 01.2024
Manager
Subway
10.2020 - 11.2021
Team Member
Wendy's
06.2011 - 11.2019
Assistant Manager
Taco Bell
11.2007 - 12.2010
High School Diploma -
Rowan County Senior High School
08.2005 - 06.2024
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