Andrea Walls
Fort Worth,Texas
Summary
Meticulous and systematic Administrative Assistant capable of organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
19
19
years of professional experience
Work History
Child Care and Transportation Specialist
ACH
Fort Worth, Texas
08.2018 - Current
- Administer and document medication as directed by physician and supervisor and follow procedure for refilling medications.
- Establish and follow a routine as is appropriate to the children needing child care.
- Provide clients with all of their basic needs.
- Provide a clean and safe living environment.
- Provide level of supervision to clients based on the level of supervision needed.
- Experience with at-risk populations
Administrative Assistant/Receptionist 2 Temp.
Wells Fargo Advisors
Fortworth, TX
08.2018 - 11.2018
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Monitored daily and weekly schedules and monthly calendar obligations for 60 Advisors.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Billing Clerk
Mississippi State Hospital
Pearl, MS
10.2015 - 06.2018
- Handled past due accounts, including collections and status reports.
- Developed strong professional rapport with vendors and clients.
- Managed all payments processing, invoicing and collections tasks.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified, corrected and reported data entry errors.
- Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
Home Based Community Services
Mill creek School
Collins, MS
11.2008 - 03.2017
- Assist in ability assessments, building self-esteem and self-initiative in day to day interests.
- Assist Direct Care Supervisor in developing, self-medication and administration.
- Led direct activities with the child designed to enhance the child's development in one or more domains, including: cognitive, adaptive functions, social/emotional skills, motor development and communication.
- Oversaw the intake process for all new residents.
- Explained program offerings and requirements to clients and answered related questions.
- Ensured that services, including counseling, case management, education and job training, were provided to a diverse client base.
Behavior Health Specialist
Mississippi Hospital
Pearl, MS
12.2011 - 10.2015
- Coordinated support services and optimized communication between healthcare workers and patients.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Reviewed and recorded progress of patients.
- Reviewed effectiveness of treatment for individual and family situations.
Behavioral Health Case Manager
Region 8 Mental Health Center
Hazlehurst, MS
06.2010 - 12.2011
- Assessed patients to identify their individual needs and created care plans to address objectives and goals as identified during the evaluation.
- Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services.
- Oversaw the intake process for all new residents.
- Developed and published a monthly citizen newsletter.
- Worked with nurses and other clinic staff to process patients and direct them to the appropriate departments.
Head Teller
Trustmark National Bank
Jackson , MS
03.2005 - 11.2009
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Performed basic administrative tasks such as handling phone calls, inquiries, and emails, regarding banking products.
- Verified amounts and integrity of every check or funds transfer.
- Processed cash withdrawals per so many seconds accurately and efficiently.
Education
Bachelor of Science - Social Worker
Jackson State University
2019
Master of Science - Early Childhood Education
Jackson State University
2014
Bachelor of Science - Childcare and Family Education
Jackson State University
2008
Skills
- Data input
- Error verification
- Data reporting
- Collecting information
- Data collection
- Verifying data accuracy
- Microsoft Office expertise
- Data processing
- Spreadsheet management
- File management
Additional Information
•Organizational and planning skills
•Teamwork
• Communication skills
•Data collection and management
•Attention to detail
•Problem-solving
•Confidentiality
•Reliability
Timeline
Child Care and Transportation Specialist
ACH
08.2018 - Current
Administrative Assistant/Receptionist 2 Temp.
Wells Fargo Advisors
08.2018 - 11.2018
Billing Clerk
Mississippi State Hospital
10.2015 - 06.2018
Behavior Health Specialist
Mississippi Hospital
12.2011 - 10.2015
Behavioral Health Case Manager
Region 8 Mental Health Center
06.2010 - 12.2011
Home Based Community Services
Mill creek School
11.2008 - 03.2017
Head Teller
Trustmark National Bank
03.2005 - 11.2009
Bachelor of Science - Social Worker
Jackson State University
Master of Science - Early Childhood Education
Jackson State University
Bachelor of Science - Childcare and Family Education
Jackson State University
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