Andrea Walls
Birmingham
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Guest Advocate
Target
11.2024 - Current
- Engaged with customers proactively to understand needs, recommending products that align with preferences.
- Handled returns and exchanges professionally, maintaining the positive relationships with guest while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Provided prompt assistance at checkout counters, reducing wait times for guest during peak hours.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
Babysitter
Family And Friends
06.2023 - 04.2024
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Pet Sitter
Family
04.2023 - 04.2024
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave medication to pets following guidelines from owners.
- Implemented positive reinforcement training techniques to help pets learn proper behaviors.
Education
High School Diploma -
Jefferson State Community College
Birmingham, AL05-2026
Skills
- Exceptional communication
- Stress tolerance
- Complaint handling
- Guest relations
- organization and attention to detail
- Customer service
Timeline
Guest Advocate
Target
11.2024 - Current
Babysitter
Family And Friends
06.2023 - 04.2024
Pet Sitter
Family
04.2023 - 04.2024
High School Diploma -
Jefferson State Community College