Andrea Warnick
KNOXVILLE,TN
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
10
10
years of professional experience
Work History
Relationship Manager, Banking Operations
FirstBank
2022.07 - Current
- Strengthened client relationships by providing timely and accurate financial advice, leading to increased customer satisfaction.
- Managed a diverse portfolio of high-net-worth clients, resulting in expanded revenue growth.
- Implemented efficient banking processes to optimize operational performance and reduce errors.
- Collaborated with cross-functional teams to develop new products and services tailored to the needs of relationship banking customers.
- Provided exceptional customer service, addressing concerns promptly and maintaining long-term client retention.
Bank Branch Manager
Regions Bank
2015.07 - 2022.07
- Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Developed and executed strategies to grow the bank''s loan portfolio, expanding business opportunities.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
Bank Branch Manager
US Bank
2014.08 - 2015.07
- Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
Education
BBA - Management
East Tennessee State University
Johnson City, TN05.2010
Associate of Applied Science - Business Management
Pellissippi State Community College
Knoxville, TN05.2009
Skills
- Loan Processing
- Banking Operations Knowledge
- Portfolio Management
- Risk assessment
- Business development
- Client relationship management
- Strategic planning
- Team collaboration
- Cross-selling products
- Sales expertise
- Time management
- Customer service orientation
Accomplishments
- Consumer Banking Association: Bank simulation participant class 2021
- Regions branch manager advisor council: 2018-2022
- Regions Knoxville Leadership advisory council: 2016-2022
Timeline
Relationship Manager, Banking Operations
FirstBank
2022.07 - Current
Bank Branch Manager
Regions Bank
2015.07 - 2022.07
Bank Branch Manager
US Bank
2014.08 - 2015.07
BBA - Management
East Tennessee State University
Associate of Applied Science - Business Management
Pellissippi State Community College
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