Andrea Watson

Professional sales expert with focus on driving customer engagement and satisfaction. Skilled in identifying customer needs and providing tailored solutions. Known for fostering team collaboration and being adaptable to changing demands. Expertise in communication and problem-solving, vital for achieving sales goals.

• Skills & Abilities
• Intermediate Knowledge of Microsoft Word & Power Point
• Detail Oriented, Great Organizational skills, outstanding customer service, ability to multi-task
• Accept phone calls from individuals that have filed for unemployment
• Exhibit professionalism and a positive attitude with claimants who may be under stress or frustration
• Answer questions and verifying data in online database for individuals that call about their unemployment claims
• Familiarity with Microsoft Office
• Handle confidential information with discretion
• Analyze issues related to filing and decision making on next steps for individual
• Problem-solving and critical thinking will be key as there is no script
• Demonstrate basic proficiency with computers and smart phones
• Ability to navigate web-based applications, mainframes, and other user interfaces
• Communicate with your squad leader and collaborate frequently with team members while troubleshooting claims