Andrea Wayne
Mauldin,SC
Summary
A seasoned professional seeking a position that will allow the utilization and growth of skills in management, project management, and Dedicated to offering exceptional assistance to team members and clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level PLC position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized professional dedicated to providing first-rate mechanical support. Full command of software and programming languages paired with familiarity of job-related safety measures. Committed to maintaining safe operations by adhering to safety procedures and regulations.
Overview
22
22
years of professional experience
Work History
District Operations Manager
Bojangles'
07.2017 - Current
- Traveled to over 6 locations per week to manage each store and perform reviews of individual managers and employees.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed processes to save on costs and prevent losses.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Mitigated business risks by working closely with staff members and assessing performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Enforced compliance with local, state and federal regulations and company standards.
General Manager
Bojangles' Restaurants, Inc
07.2017 - Current
- Responsible for employee organization
- Responsible for organizing responsibilities for day
- Responsible for customer interaction and satisfaction
- Organizes hours and employee schedules
- Inventory control
- Cash Management
- Training all employees
- Inventory control
- Interview for new hires
- Training all employees
- P&L reports
- Responsible for profit and loss control
- Processed payroll
- Consistently achieved sales goals
- Coordinated schedules and assigned team members', associates' and employees' shifts
- Monitored and ensured staff adhered to all company policies and procedures
- Responsible for upholding required health and safety standards
- Hired and trained 20+ employees
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with cross-functional teams to develop innovative solutions.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Implemented operational strategies and effectively built customer and employee loyalty
- Developed and maintained relationships with customers and suppliers through account development
- Managed budget implementations, employee evaluations, and contract details
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Formulated policies and procedures to streamline operations
- Introduced new methods, practices, and systems to reduce turnaround time
- Analyzed market trends and competitor activities to create competitive advantages
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Collaborated with cross-functional teams to develop innovative solutions
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives
- Trained new employees on proper protocols and customer service standards
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Interacted well with customers to build connections and nurture relationships
- Assisted in recruiting, hiring and training of team members
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Managed purchasing, sales, marketing and customer account operations efficiently
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Reported issues to higher management with great detail
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Mitigated business risks by working closely with staff members and assessing performance
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Reduced operational risks while organizing data to forecast performance trends
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
Maintenance Planner
EMCOR Facilities Services, Inc
11.2019 - 08.2021
- Generated department orders and accompanying documentation.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Monitored and optimized inventory, and reordered materials as required.
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Entered daily data in computer systems and documented office activities.
- Scheduled and confirmed appointments and meetings for senior management team.
- Addressed client inquiries and updated database information.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Provided safety education and technical training to maintenance crew to establish equipment repair standards.
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Managed maintenance team of 15 employees and coordinated repair schedule according to priority level.
- Developed maintenance reports to assess program success and inform operational decisions.
- Optimized productivity by eliminating downtime, efficient budgeting, allocating tasks and maintaining high standards of safety and quality.
- Managed fleet of 5 carriers and released aircraft according to designated schedule.
- Scheduled and oversaw maintenance, repair and installation activities.
- Contributed to development, implementation, and execution of maintenance programs.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Utilized proper tools and materials to adhere to safety guidelines.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Created and maintained daily and weekly reports for upper management.
- Organized ongoing maintenance schedules to boost system performance.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Closely reviewed blueprints to guide quality implementations.
- Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
- Assessed schematic diagrams to properly plan and initiate new installation assignments.
- Inspected finished products to verify compliance with production tolerances.
- Created instructions for machinists and reviewed 3D CAD design blueprints.
- Used CAT software to produce geometric layouts for production.
- Developed and implemented safety protocols for programing and using CNC tools.
- Programmed various computer numerically controlled tools to accurately produce parts according to specifications.
- Studied blueprints to understand specifications and adjusted machines to produce quality parts.
- Provided training for clients on automated systems and complied with all safety rules and regulations.
- Reviewed CNC designs for pre-production errors, eliminating design flaws to reduce raw material waste.
- Analyzed job orders and performed necessary calculations while modifying existing programs for increased efficiency.
- Translated work orders and blueprints into machining parameters and plans.
- Worked closely with clients to establish specifications and system designs.
- Identified required reference points, paths and hole locations for pieces.
- Handled preventive maintenance and minor repairs on machines to sustain performance.
- Checked completed programs by running simulations and tests while preparing geometric layout of designs using task-specific software.
CMMS Administrator, Coordinator
EMCOR Facilities Services
11.2019 - 08.2021
- Responsible for high volumes of inbound and outbound customers and clients
- Opened and set up the building for the upcoming day
- Coordinates all classes to be scheduled as well as catering for each event
- Responsible for communication with all B2B managers and internal managers
- Responsible for coordinating hotel and flight arrangements
- Responsible for all accounting related to B2B website
- Performed high quality customer service to any clients or visitors daily
- Promoted to Site Coordinator
- Supervisor maintenance technician
- Coordinate scheduling
- Project Management
- AP for all vendors
- Payroll
- All monthly reports such as Deliverables, KOI, etc
- Manage multiple ERP / CMMS systems
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Prepared agendas and took notes at meetings to archive proceedings.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Used job-related software to draft and finalize written correspondence and documentation.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Managed company schedule to coordinate calendar and arrange travel.
- Coordinated with human resources department to handle payroll and personnel databases.
- Inventoried and ordered office supplies to maintain availability of products.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Executed, reviewed and completed daily follow-up.
- Assisted in training and onboarding team members.
- Used standard work document to guide daily, weekly and monthly tasks.
- Improved processes by interpreting facts and data and making sound recommendations based on quantitative and qualitative data.
Warehouse Manager
ATCO INDUSTRIES
10.2018 - 02.2019
- Manage and verify inventory planning and control methods and operations
- Provide daily metrics
- Run coverage reports, Identify part shortages, resolve issue and escalate if necessary Maintain Supplier EDI/ASN
- Maintain Bill of Lading/ Bill of Materials and add required parameters
- Print all work order labels, shipping and master labels from the Z- Mode printer
- Assist in scheduling all deliveries
- Coordinate cycle count operations and make necessary adjustments
- Safety 5S audit walks
- All other duties as assigned
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Developed comprehensive staff training program to improve employee performance and morale.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Developed safety programs to protect workers and reduce injuries.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Conducted research to address shipping errors and packaging mistakes.
- Collaborated with manufacturing and supply chain management.
- Tracked production and quality control systems to proactively identify deficiencies.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Integrated warehouse operations with existing and new business processes.
- Reviewed established business practices and improved processes to reduce expenses.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Office Manager
Thomp One Towing
08.2013 - 07.2017
- Answer incoming calls and greet prospective customers
- Dispatch tow trucks to locations to pick up vehicles
- Submit payroll and manage employees
- Data entry, filing, billing and other office requirements
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed senior-level personnel working in marketing and sales capacities.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
UAP 2 Coordinator
Faurecia Automotive, Inn
05.2014 - 03.2017
- Supervise the assembly line
- Maintain and Retain corporate reports
- Enter data in to SAP
- Work with Microsoft Excel
- Keep up with all indicators and poly production
- Enter Scrap into the data system
- Data entry, filing, billing and other office requirements
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted management with special projects to complete all tasks by deadlines.
- Maintained office calendars to track important dates and deadlines.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Monitored and directed incoming mail and prepared outgoing mail.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Developed and implemented organizational systems to streamline daily operations.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Created presentations and other materials to support organizational activities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Completed weekly payroll for 200+ employees.
- Interceded between employees during arguments and diffused tense situations.
- Analyzed job orders and performed necessary calculations while modifying existing programs for increased efficiency.
- Inspected finished products to verify compliance with production tolerances.
- Provided training for clients on automated systems and complied with all safety rules and regulations.
- Designed work paths for custom projects, selecting appropriate parameters for speed, feed rates and tool selection.
- Applied accepted geometric dimension and tolerance (GD&T) standards to projects to maintain sound structural integrity.
- Checked completed programs by running simulations and tests while preparing geometric layout of designs using task-specific software.
- Handled preventive maintenance and minor repairs on machines to sustain performance.
- Studied blueprints to understand specifications and adjusted machines to produce quality parts.
- Developed and implemented safety protocols for programing and using CNC tools.
- Used CAT software to produce geometric layouts for production.
- Collaborated with engineering team to optimize CNC machining processes.
- Reviewed CNC designs for pre-production errors, eliminating design flaws to reduce raw material waste.
Lead Mental Health Associate
Spring Brook Behavioral Health
03.2011 - 03.2013
- Assist in therapeutic sessions for adolescence
- Use skills to assist in teaching coping skills
- Assist in teaching life skills
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Employed methodologies such as cognitive behavioral therapy to assist patients.
- Led counseling group to discuss topics such as eating disorders and relationship issues.
- Documented psychiatric services and responses to treatment in patient case files.
- Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health.
- Consulted with and trained highly skilled mental health and medical staff.
- Presented case history material to review and discuss with other staff members.
- Improved outcomes of patients with psychiatric and co-morbid chronic pain conditions.
- Maintained caseload of more than Number children in public schools and group home placements.
- Participated in collaborative training program on theories and implementation of Type therapy to enhance clinical success.
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Strategized with clinical team to prevent inmate diversion, abuse and recidivism.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Administered medications to relieve symptoms and monitor effects on clients.
- Observed and monitored client behavior and responses to treatment.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Encouraged patients to discuss experiences in group and individual settings.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Office Manager/Pharmacy Technician
PSC Med Supply
01.2008 - 03.2011
- Patient advocate for low income families in need of pharmaceutical needs
- Data entry and complete mail order pharmacy fulfillments
- Light filing and other office duties
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Organized, facilitated and participated in community service efforts.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Appointment Counselor
Greenville County DSN
07.2001 - 01.2008
- Administer and supervise injections of residents
- Coordinated all medical appointments for residents
- Check off MAR and audit medications for expiration dates
- Scheduled appointments for customers in person or over telephone.
- Called and rescheduled appointments for clients.
- Assessed customer needs and responded to customer emails and calls.
- Directed telephone calls to appropriate parties.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Entered daily data in computer systems and documented office activities.
- Acted as first point of contact and set appointments for prospective clients.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Screened potential customers to determine interest and requirements for products and services of company.
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Engaged clients in conversation to determine feelings and apprehensions.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Facilitated weekly group sessions to encourage self-reflection and problem-solving.
- Conducted evaluations to help patients develop measurable treatment goals.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Developed and expanded referral system of service providers to assist clients in attaining services.
- Arranged and facilitated therapy sessions for individuals, couples, and families.
- Designed safe and supportive environment for clients to discuss issues.
- Supported individuals dealing with mental health and emotional issues.
- Listened to clients' concerns and provided encouragement and support.
- Assisted clients in exploring feelings and understanding behaviors.
- Adapted counseling techniques to best suit individual needs of each client.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Facilitated group counseling sessions to support and encourage client growth.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Supervised meetings with family members to help create support system for clients.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Developed treatment plans to help clients build self-confidence and resilience.
- Educated clients on dangers of substance abuse and prevention techniques.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Area Manager
Liberty Tax Service
01.2003 - 01.2005
- Managed the operation of 3 local offices
- Performed payroll procedures for 150+ employees
- Assisted in daily tax preparation for customers
- Supervised 7 location managers and managed numerous assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Resolved conflicts promptly to promote positive environment for customers.
- Dedicated to expanding client bases by building lasting relationships.
- Managed inventory and reduced shrinkage by Number% through detailed monitoring of daily operations and stock.
- Exceeded sales forecast figures by 40% regularly through superior customer care.
- Increased overall sales by 65% through capitalizing on new potential opportunities and developing and maintaining partnerships with new companies and shareholders.
- Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Increased sales by rolling out new programs across regional stores.
- Spearheaded successful charity sales program resulting in 25% sales growth.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Oversaw budget planning, strategy development, community outreach for organization.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Exceeded sales forecast figures by [Number]% regularly through superior customer care.
- Drove revenues and team morale by developing and deploying sales contests.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Supervised 7 locations to enforce high-quality standards of operation.
- Modeled best practices for sales and customer service.
- Generated financial and operational reports to assist management with business strategy.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Established territory boundaries and distribution routes to maximize service quality.
Education
Software Engineers -
Western Governors University
Salt Lake City, UT05.2024
Hs Diploma -
Berea High School
Greenville, SC06.1999
Skills
- Microsoft Office, Excel, Outlook, QuickBooks, and SAP (20 years)
- Error Resolution
- Inventory Supplies
- Overcoming Obstacles
- Corrective Actions
- Advanced Excel Spreadsheet Functions
- Managing Office Supply Inventory
- Report Preparation and Analysis
- Travel Coordination
- Budget Support
- Deposit Collection
- Maintaining Office Records
- Problem-Solving Techniques
- Office Equipment Proficiency
- Financial Services Support
- Payroll and Accounts Payable Receivable
- Managing Public Relations
- Developing Office Systems
- Billing and Coding
- Supplier Liaison
- Inbound Phone Call Handling
- Time Management
- Personnel Engagement
- Correspondence and Office Documents
- Processing Expenses
- Effective Written and Verbal Communication
- Planning Events
- Calendar Management
- Creating Presentations and Proposals
- Supervision Abilities
- Information Updates
- Workforce Management
- Sorting and Labeling
- Booking Travel
- Office Production Evaluation
- Maintaining Accounting Ledger
- Customer Relationship Management
- Prescription Refills
- Office Workflow Support
- Administrative Arrangements
- Office Management
- QuickBooks
- Bookkeeping
- Front Office
- 5S
- Logistics
- EDI
- Supply Chain
- Behavioral Health
- Shipping & Receiving
- ERP Systems
- Strategic Planning
- Order Entry
- Tax Experience
- Process Improvement
- Accounting
- Payroll
- Accounts Receivable
- Supervising experience
- Microsoft Excel
- CMMS
- Transportation management systems
- Maintenance
- Help desk
- Office experience
- Oracle
- Forecasting
- Computer Networking
- Profit & Loss
- Project Management
- Certifications and Licenses
- Employee Timesheet Processing
- Equipment Purchase Planning
- Call Screening
- Document Review
- Receiving Shipments
- Office Supplies and Inventory
- Productivity Improvements
- Professional Development
- Microsoft Office
- Production Improvement
- Procedures Scheduling
- Privacy and Confidentiality
- Leadership and Change Management
- Meeting Coordination and Support
- Set Goals
- Coordinate Schedules
- Customer Service Management
- Records and Database Management
- File Documents
- Business Correspondence
- Orientation and Training
- Data Analysis and Modeling
- Hiring and Terminations
- Department Leadership
- Customer Communication
- Human Resources Management Software
- Patient Referral
- Personnel Needs Assessments
- Database Maintenance
- Supply Distribution
- Customer Care
- Office Automation
- Accounts Payable and Accounts Receivable
- Employee Performance Evaluations
- Planning and Prioritization
- Evaluate Performance
- Workflow Processes
- Purchase Orders
- Inventory Oversight
- Meeting Support
- Tax Preparation
- Human Resources Department Processes
- Staff Training
- Financial Documentation
- Client Observations
- Expense Reports
- Operational Standard Development
- Electronic Filing System
- Operational Improvements
- Administrative Support
- Inventory Merchandising
- Administration and Operations
- Payment Collection
- Service Provider Sourcing
- Financial and Operational Reporting
- Team Meetings
- Employee Scheduling
- Scheduling and Coordinating
- Software Improvements
- Contact Management Systems
- District Standards
- Contractor Relationship Management
- Staff Supervision
- Human Resources Management (HRM)
- Business Administration
- Leadership Skills
- Human Resources Department Startup
- Customer Service
- Continuous Quality Improvement (CQI)
- P&L Responsibility
- Recruiting and Hiring
- Operations Management
- Vendor Management
- Information Analysis
- Location Auditing
- District Growth Management
- Profit and Loss
- Data Analytics
- Local, State and Federal Regulations
- Business Management and Development
- Profit and Loss Statements
- Shrink Minimization
- Performance Tracking and Evaluations
- Budget Administration
- Inventory Management Strategy
- Action Plans
- Statistical Recording
- Operational Oversight
- Managing Operations and Efficiency
- Staff Development
- Budgeting Skills
- Staff Management
- Employee Coaching and Mentoring
- Collaborate Cross-Functionally
- Community Organization
- Client Relationship-Building
- Business Planning
- Business Growth Opportunities
- Conflict Management
- Daily Workflows
- Continuous Improvements
- Computerized Maintenance Management
- Facility Inspections
- Customer Satisfaction
- Enterprise Project Management
- Hazard Monitoring and Management
- Work Order Preparations
- Improve Employee Performance
- Inspect Completed Work
- Customer Experience
- Accurate and Precise
- Safety Monitoring
- Operational Efficiency
- Coordinate Work
- Project Requirements
- Daily Facility Operations
- Schedule Management
- Electrical Maintenance and Repair
- Spreadsheet Tracking
- Analytical and Critical Thinking
- Equipment Maintenance and Installation
- Professional Communication
- Quality Production
- CAD Software
- Billing and Accounting Support
- Programmable Logic Controllers
- Word Processing
- Project Deadlines
- Train Workers
- Leadership
- PC Competency
- Multimillion-Dollar P&L Management
- Staff Motivation
- Coaching and Mentoring
- Supervision and Training
- Team Training
- Benefits Administration
- Human Resources Leadership
- Matrix Management
- Facility Management
- Succession Planning
- Total Quality Management
- Training and Development
- Profit and Loss Accountability
- Analytical Skills
- Departmental Operations Management
- Purchasing and Planning
- Market Growth
- Staff Retention Programs
- Performance Improvement
- Purchasing
- Program Development
- Client Relations
- Change Implementation
- Recruitment
- Accounts Payable and Receivable
- Documentation
- Scheduling
- Human Resources
- Coaching and Training
- CRM Software
- Travel Arrangement Management
- Administering Payroll
- Excellent Multitasking Abilities
- Office Management Software
- Customer Relations
- Supply Chain Logistics
- Oracle Certified Professional
- Database Management System Software
- Software Applications
- Work Orders
- Logistics Systems
- Warehouse Management System (WMS)
- Preventative Maintenance
- SAP Implementation Management
- Systems Applications Development
- Database Management Software
- Continuous Integration Software
- Software Development
- Power BI
- Efficient Data Management
- Linux Environments
- SAP Maintenance
- General Management and Administration
- Software System Maintenance
- Data Warehousing and Analytics
- POS Systems and Ordering Platforms
- 10-Key
- Quality Control
- Microsoft PowerPoint
- Fleet Dispatching
- Prioritization
- Critical Thinking
- Account Management
- POS Systems Expertise
- Spreadsheets
- Active Listening
- Technical Support
- Managing Multiple Tasks
- Microsoft PowerPoint
- Analytical and Methodical
- Automation Management
- Microsoft Access
- System Performance Monitoring
- Train Users
- Oracle E-Business Suite Financials
- Cloud Management
- SAP Business Objects
- Maintenance and Troubleshooting
- Oracle JD Edwards EnterpriseOne
- Oracle Taleo
- Infrastructure Planning
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Pharmacy Technician August 2016 to August 2018
- Servsafe Certificate
Timeline
CMMS Administrator, Coordinator
EMCOR Facilities Services
11.2019 - 08.2021
Maintenance Planner
EMCOR Facilities Services, Inc
11.2019 - 08.2021
Warehouse Manager
ATCO INDUSTRIES
10.2018 - 02.2019
District Operations Manager
Bojangles'
07.2017 - Current
General Manager
Bojangles' Restaurants, Inc
07.2017 - Current
UAP 2 Coordinator
Faurecia Automotive, Inn
05.2014 - 03.2017
Office Manager
Thomp One Towing
08.2013 - 07.2017
Lead Mental Health Associate
Spring Brook Behavioral Health
03.2011 - 03.2013
Office Manager/Pharmacy Technician
PSC Med Supply
01.2008 - 03.2011
Area Manager
Liberty Tax Service
01.2003 - 01.2005
Appointment Counselor
Greenville County DSN
07.2001 - 01.2008
Software Engineers -
Western Governors University
Hs Diploma -
Berea High School
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