Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
Investigated and resolved any tenant complaints.
Attracted tenants by advertising vacancies and personally showed units to potential renters.
Communicated effectively with owners, residents, and on-site associates.
Conducted regular inspections of both interior and exterior of properties for damage.
Kept properties in compliance with local, state and federal regulations.
Collected and maintained careful records of rental payments and payment dates.
Delivered emergency 24-hour on-call service for tenants on building issues.
Taylor Street Property Management
Vice President/Designated Broker
01.2018 - 04.2021
Job overview
Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Identified opportunities to improve business process flows and productivity.
Monitored industry trends, keeping current on latest changes and competition in industry.
Established and maintained strong relationships with customers, vendors and strategic partners.
Represented organization at industry conferences and events.
Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Managed a team of property managers and office staff, ensuring consistent productivity and professionalism.
Evaluated existing property management processes to optimize efficiency while maximizing tenant satisfaction.
Conducted competitive market analysis to determine optimal pricing for properties.
Service Star
Property Manager
09.2016 - 01.2018
Job overview
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Completed final move-out walk-throughs with tenants to identify required repairs.
Followed up on delinquent tenants and coordinated collection procedures.
Increased client base by identifying new business opportunities and implementing strategic marketing initiatives.
Utilized CRM software effectively to manage leads, maintain accurate records of client interactions, and facilitate efficient communication across the organization.
Generated new business with marketing initiatives and strategic plans.
Reached out to potential customers via telephone, email, and in-person inquiries.
Represented company and promoted products at conferences and industry events.
Education
Colorado Technical University
, Colorado Springs, CO
Associate of Science
Arizona School of Real Estate
, Scottsdale, AZ
License from Real Estate Broker
North Carolina Department of Real Estate
, North Carolina
License from Real Estate Broker
Skills
Administrative Oversight
Staff Supervision
Facilities Management
Lease Management
Budget Management Skills
Contract Administration
Vendor Management Knowledge
Tenant Relations
Attention to Detail
Eviction Process
Lease Administration
Fair Housing Regulations
Organizational Skills
Maintenance Coordination
Team Building
Problem Solving
Real Estate Laws
Conflict Resolution
Property Inspections
Networking Abilities
Rent Collection
Contract Negotiation
Vendor Management
Complaints Investigation
Payment Collection
Business Development
Vacancy Marketing
Preparing Property Agreements
Microsoft Office
Tenant and Eviction Laws
Property Showing
Rent Pricing Optimization
Capital Projects Management
Employee Motivation and Guidance
Operations Management
Property Tours and Inspections
Timeline
Senior Property Manager
Sylvan Road Capital
08.2022 - 09.2023
Senior Property Manager
GoldenWest Management
04.2021 - 07.2022
Vice President/Designated Broker
Taylor Street Property Management
01.2018 - 04.2021
Property Manager
Service Star
09.2016 - 01.2018
Colorado Technical University
Associate of Science
Arizona School of Real Estate
License from Real Estate Broker
North Carolina Department of Real Estate
License from Real Estate Broker
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