Andrea Webb
South Bend,IN
Summary
Adept Quality Control Inspector and seasoned LPN with a proven track record at SouthBend Plastics, I excel in defect identification, process improvement, and providing empathetic patient care. Leveraging skills in quality management and critical thinking, I've significantly enhanced product reliability and patient outcomes, demonstrating a commitment to excellence and safety.
Overview
2025
2025
years of professional experience
Work History
Quality Control Inspector
SouthBend Plastics
- Communicated with production team members about quality issues.
- Provided technical support to production personnel.
- Investigated customer complaints to take necessary corrective actions.
- Weighed products prior to shipment to confirm accuracy.
- Followed safety protocols while handling hazardous materials.
- Operated and maintained testing equipment.
- Sampled products to verify compliance with standards
- Provided feedback to production team regarding product quality.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Recorded inspection and test results on data sheets.
- Followed standard operating procedures for inspections and tests.
- Monitored product quality at all stages of production process.
- Examined products for imperfections and defects.
- Updated quality control records and reports.
- Reduced waste by implementing stricter quality control measures during manufacturing process.
- Optimized product testing procedures, leading to more accurate detection of defects and inconsistencies.
- Improved production processes with thorough analysis and feedback, leading to more efficient operations.
- Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.
- Increased customer trust by ensuring all product batches met stringent quality criteria before release.
- Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
- Identified and documented quality discrepancies for management to develop resolutions.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Completed precise measurements using special tools.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
LPN
Rosewood Staffing
Albion, IN
08.2021 - Current
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with admissions, appointments, transfers, and discharges.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Cared for wounds, provided treatments, and assisted with procedures.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Conducted thorough patient assessments to identify medical needs and develop appropriate treatment plans.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
LPN
Silverbirch of Mishawaka
Mishawaka, IN
10.2022 - 10.2024
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Helped patients complete bathing, dressing and eating.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Delivered emotional support to patients and families during challenging times.
- Evaluated patient histories, complaints, and current symptoms.
- Reviewed patient history to verify conditions and current medications.
- Monitored patient health conditions to report changes to assigned physician.
- Administered medications and injections to patients.
- Contributed to continuous quality improvement efforts by identifying areas for potential growth within the nursing practice.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Comforted and counseled patients and families throughout care process.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Assisted physicians during examinations or procedures as needed
- Conducted thorough patient assessments to identify medical needs and develop appropriate treatment plans.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
LPN Unit Manager
Vannoni Living Center
Mishawaka, IN
01.2020 - 06.2022
- Demonstrated strong leadership skills in managing both day-to-day operations as well as responding effectively during emergency situations within the unit.
- Participated actively in interdisciplinary meetings discussing treatment options that best suit the unique needs of each patient leading towards improved outcomes.
- Monitored quality of care provided in the unit, addressing concerns promptly and effectively.
- Streamlined communication between staff and family members to provide consistent updates on patient progress.
- Reduced medication errors by implementing strict medication administration protocols.
- Collaborated with physicians on treatment planning, adjusting care as needed based on individual patient needs.
- Assisted in the development and review of policies, guidelines and standard operating procedures for LPN unit ensuring adherence to best practices and regulatory standards.
- Managed LPN unit operations, ensuring adherence to established policies and procedures.
- Mentored new LPN hires, fostering a supportive work environment conducive to growth and development.
- Conducted regular audits of medical records for accuracy and completeness, ensuring compliance with regulatory requirements.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Managed Number nurses and nursing activities in Number-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Reviewed patient history to verify conditions and current medications.
- Delivered emotional support to patients and families during challenging times.
Quality Control Technician
Winnebago
Middlebury, IN
07.2018 - 09.2019
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Proposed corrective actions to address recurring quality issues.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Reduced customer complaints by proactively addressing potential issues before products left the facility.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Tracked and analyzed product quality data to identify trends and insights.
- Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
- Ensured product quality met industry standards by conducting detailed inspections and performing rigorous testing.
- Enhanced accuracy of quality control measurements by calibrating and maintaining testing equipment.
- Reduced time needed for quality control inspections through process optimization, without compromising thoroughness.
- Reduced product return rates, meticulously examining each item for adherence to quality specifications.
- Enhanced customer satisfaction by identifying and rectifying defects before products reached market.
- Reported problems and concerns to management.
- Reviewed production processes and identified potential quality issues.
- Performed routine maintenance and calibration on testing equipment.
- Performed tests and inspections to conform to established standards.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Conducted investigations into questionable test results.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
LPN Unit Manager
St. Paul’s Retirement Community
South Bend, IN
03.2007 - 07.2018
- Demonstrated strong leadership skills in managing both day-to-day operations as well as responding effectively during emergency situations within the unit.
- Enhanced patient care by developing and implementing individualized nursing plans.
- Streamlined communication between staff and family members to provide consistent updates on patient progress.
- Monitored quality of care provided in the unit, addressing concerns promptly and effectively.
- Improved staff efficiency by conducting ongoing training sessions and performance evaluations.
- Reduced medication errors by implementing strict medication administration protocols.
- Managed LPN unit operations, ensuring adherence to established policies and procedures.
- Contributed to positive patient outcomes through diligent monitoring of vital signs, lab results, and other clinical indicators.
- Mentored new LPN hires, fostering a supportive work environment conducive to growth and development.
- Ensured a safe environment for patients and staff by maintaining proper infection control standards.
- Conducted regular audits of medical records for accuracy and completeness, ensuring compliance with regulatory requirements.
- Assisted in budget management, helping to minimize costs while maintaining high-quality service delivery.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Reviewed patient history to verify conditions and current medications.
- Delivered emotional support to patients and families during challenging times.
- Responded to patient requests with appropriate clinical and personal assistance.
- Provided patient education on health care issues and prescribed medications.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Took samples to complete diagnostic and routine assessment tests.
- Helped patients complete bathing, dressing and eating.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
Customer Service Cashier
Toys R Us
Mishawaka, IN
05.2000 - 02.2007
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Redeemed coupons to discount purchases.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Enhanced customer experience by providing prompt and accurate transactions.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Education
Lpn Certificate - Practical Nursing
Brown Mackie
Mishawaka 10.2009
Skills
- Quality Control
- Visual Inspection
- Product Inspection
- Visual inspections
- Inspections and reviews
- Inspection documentation
- Defect Identification
- Inspection procedures
- Quality processes
- Quality Control Planning
- Materials Testing
- Packaging Inspection
- Quality Management
- Safety Procedures
- Production experience
- Measurement techniques
- Dimensional Inspection
- Surface Inspection
- Recordkeeping
- Inspection protocols
- Reporting and analysis
- Equipment Calibration
- Safety Protocols
- Test equipment operation
- Technical knowledge
- Process Validation
- Report Generation
- Non-conformance reporting
- Sampling procedures
- Process Improvement
- Sampling methods
- OSHA Compliance
- Compliance Enforcement
- ISO Standards
- Raw materials testing
- Calibration Techniques
- Attention to Detail
- Critical Thinking
- Documentation and Recordkeeping
- Packaging and Shipping Support
Timeline
LPN
Silverbirch of Mishawaka
10.2022 - 10.2024
LPN
Rosewood Staffing
08.2021 - Current
LPN Unit Manager
Vannoni Living Center
01.2020 - 06.2022
Quality Control Technician
Winnebago
07.2018 - 09.2019
LPN Unit Manager
St. Paul’s Retirement Community
03.2007 - 07.2018
Customer Service Cashier
Toys R Us
05.2000 - 02.2007
Quality Control Inspector
SouthBend Plastics
Lpn Certificate - Practical Nursing
Brown Mackie