Andrea Webb
South Jordan,UT
Summary
With over a decade of experience in customer service, team and business development, and independent photography, I have honed a diverse skill set that allows me to thrive in fast-paced, dynamic environments. I excel in client management, creative direction, and team leadership. Renowned for transforming challenges into breathtaking visuals and memorable customer experiences, I leverage empathy and post-processing mastery to exceed expectations and foster lasting relationships. My ability to resolve complex customer issues, manage diverse teams, and drive sales has been proven in different customer service and leadership positions. I excelled in operations, team development, and performance optimization. As a freelance photographer, I've developed a keen eye for detail, creative vision, and the technical proficiency to produce high-quality work across various photography styles, from family portraits to landscapes and business shoots. I bring exceptional problem-solving abilities, strong interpersonal skills, and a commitment to delivering results, making me adaptable and ready to contribute to new challenges with professionalism and enthusiasm.
Overview
18
18
years of professional experience
Work History
Freelance Lifestyle Photographer
Self Employed
South Jordan, UT
01.2010 - Current
- I have worked as a professional freelance photographer for over 10 years, providing a wide range of photography services on an independent, project-by-project basis.
- I specialize in lifestyle photography, including family, senior, newborn, couples, engagement, wedding sessions, and more, with a focus on creating a fun and meaningful experience to look back on and cherish, along with beautiful and meaningful photos.
- My sessions are designed to feel like a natural, enjoyable experience, capturing raw and candid moments, genuine emotions, and glimpses of real love and affection, while still including traditional posed portraits and client requests for specific shots and styles.
- I have fostered long-lasting relationships with loyal clients, who prefer working with me for their photography needs. I even have clients who have moved, and will travel to keep me as their photographer.
- I like to focus on making clients laugh and socialize with me, making them feel at ease, ensuring that the resulting images reflect their true selves and natural demeanor, with beautiful and natural compositions.
- I am dedicated to delivering high-quality, polished images that capture both the natural beauty of the moment, and the personality and needs of my clients.
- I have extensive experience in nature and landscape photography. I am skilled in creating unique, visually striking images that highlight the distinct features and original beauty of each location, capturing the essence of both expansive vistas and intricate details of nature.
- I have years of experience capturing diverse landscapes and natural beauty all over the state of Utah, where I live, including our major national parks and uniquely known locations, with additional nature and landscape work done in Idaho, Wyoming, California, Florida, Hawaii, and Alaska. Showcasing a variety of unique places and environments.
- I have also done work with a variety of genres in photography, including business and fashion photography, portraits, animals, sports and action shots, and food and object photography.
- While I specialize in lifestyle photography and have extensive experience in nature and landscape photography, I am always eager to explore unfamiliar grounds of photography, with new and different styles or subjects, adapting and broadening my skills and creativity.
- Although I have my own style and unique form of art connected to my photography, I am confident in my talent and my ability to tackle any style or type of photography, delivering high-quality, beautifully edited images.
- I am committed to continuous growth, and I welcome new challenges as an opportunity to expand my expertise, and enhance my craft.
Supervisor
Tai Pan Trading
South Jordan, UT
10.2016 - 03.2018
- Managed day-to-day operations, ensuring efficient workflow, and high-quality customer service in a fast-paced retail environment.
- Supervised and collaborated with a team to create visually inspiring home decor displays, reflecting the company's mission to make customers feel at home and be inspired on how to decorate their homes, businesses, and other environments.
- Utilized creativity and expertise in home decor to create displays that showcased diverse products in real-life, home-inspired settings.
- Oversaw inventory management, including stock replenishment, and merchandise displays to align with company standards.
- Managed vendor relationships, oversaw sales performance of locally sourced products, and ensured inventory reflected the brand's standards and customer preferences.
- Monitored employee performance, and provided constructive feedback to improve productivity and morale.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Led and facilitated meetings to communicate goals, provide updates, and foster collaboration among employees.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Front End Supervisor
Sam's Club
South Jordan, UT
02.2015 - 04.2016
- Supervised all front-end operations, including managing cashiers and customer service desk associates, and oversaw and managed other departments in the front end.
- Handled customer complaints, needs, and inquiries, and resolved concerns and issues that escalated from cashiers, service desk associates, and associates in other departments.
- Authorized transactions, processed supervisor codes, and managed the handling and transporting of money to and from tills, and the safe room.
- Managed store opening and closing procedures, including overseeing and opening/closing other departments, scheduling breaks for associates, and ensuring smooth operations during shifts.
- Planned and led meetings with team members and store associates, and participated in manager/supervisor meetings, providing guidance and staying up to date with daily operations and company goals.
- Participated in corporate meetings and phone calls, staying informed on company initiatives and updates.
- Led membership sales efforts by creating a team-selling environment, working closely with cashiers, and customer service desk associates to drive membership growth.
- Took part in hiring, training, and onboarding new cashiers and service desk associates, ensuring they were equipped to meet company standards and be good team members.
- Coordinated with vendors to set up temporary displays and product stands, enhancing the store's product offerings and customer experience.
- Actively participated in business blitzes, attending meetings at other companies to exchange business and marketing strategies, explore potential collaborations, promote business memberships to help companies buy bulk goods for their business needs, and facilitate vendor partnerships.
Customer Service Desk Associate
Sam's Club
South Jordan, UT
01.2013 - 02.2015
- Actively created, promoted, and sold personal and business Sam's Club memberships, providing potential members with information about the benefits and application processes.
- Processed returns, exchanges, and handled a wide range of customer inquiries, ensuring customer satisfaction, and resolving issues effectively.
- Managed membership renewals and assisted with account updates, ensuring smooth transactions and accurate records.
- Addressed customer complaints and concerns, offering tailored solutions to enhance their shopping experience.
- Worked closely with team members and managers to maintain an organized and efficient service desk environment.
Sales Associate
JCPenney
South Jordan, UT
11.2008 - 03.2009
- I was hired for a temporary, seasonal position, and I provided excellent customer service during the busy holiday season, leading to an extended position and a desire to keep me employed.
- Provided excellent customer service in the infant and children's department, assisting customers with product selection and inquiries.
- Operated cash registers efficiently, handling transactions accurately, and maintaining a friendly and professional demeanor.
- Ensured merchandise was well-stocked and displayed attractively, creating a positive shopping experience.
- Consistently met performance expectations and rarely missed days of work, even while in the late stages of pregnancy. I maintained a dedication to my position and to the company.
- I retained my position beyond the seasonal period due to strong performance, reliability, and exceptional teamwork. I worked up until my due date, leaving only to care for my newborn.
Customer Service Representative Team Lead
Musician's Friend
Draper, UT
11.2006 - 12.2007
- I provided excellent customer service, created accounts, and assisted customers with inquiries about musical instruments, band equipment, and magazine subscriptions, as well as helped customers find the right instruments and equipment for their specific needs.
- I managed a team of representatives, supporting their performance, resolving escalated issues, and ensuring high service standards.
- Built rapport with customers, including notable musicians, to enhance their experience and satisfaction with the company.
- Contributed to company goals by promoting and selling high-end instruments, gear packages, and magazine subscriptions.
- I managed customer service responsibilities during a chaotic warehouse transition, which caused logistical challenges, such as misplaced items, incorrect shipments, and delays.
- I assisted customers, including touring musicians with urgent needs, by resolving complex issues, such as lost or incomplete shipments, and creating efficient solutions under high-pressure circumstances.
- Leveraged strong interpersonal skills to de-escalate tense situations with frustrated customers, earning a reputation for remaining calm and professional.
- Promoted to team lead due to exceptional problem-solving, leadership skills, and the ability to navigate high-stress scenarios effectively.
Education
High School Diploma -
Bingham High School
South Jordan, UT06-2007
Skills
- Communication
- Team leadership
- Time management and scheduling
- Inventory management
- Critical thinking
- Adaptability
- Multitasking
- Vendor and partner coordination
- Process optimization
- Sales strategies
- Staff training and development
- Delegation
- Performance monitoring
- Conflict resolution
- Active listening
- Customer needs assessment
- Product knowledge
- Empathy and patience
- Post-processing mastery
- Creative direction
- Attention to detail
- Business and financial management
- Problem-solving and adaptability
- Deadline adherence
- Client management and relations
- Project management
- Branding and marketing
- Image editing
- Art direction
- Opening and closing procedures
- Administrative skills
- Team supervision
- Conflict management
- Performance improvement
- Team building
- Operations
- Workflow management
- Goals and performance
Affiliations
- Photography: Passionate about nature and landscape photography, with a strong personal interest in capturing the beauty of the outdoors. One of my most unforgettable experiences was a helicopter tour in Alaska, where I landed on top of a glacier and rode a dog sled pulled by sled dogs. I explored the vast, icy terrain of multiple glaciers, drank fresh glacier water, explored and captured the Alaskan landscape from the sky, and captured breathtaking and incredible images of the pristine otherworldly environment. I also embarked on a full-day wildlife cruise in Alaska through the unbelievable fjords, where I saw glaciers calving, numerous amounts of sea life, and the majestic beauty of the landscapes of the region, and captured all of it.
- Reading & Writing: Skilled in reading with high comprehension, fast pace, and an interest in creative writing. Proficient in grammar and eloquent writing, including creative and poetic expression.
- Art & Creativity: I enjoy drawing, sketching and painting, with a natural flare for artistic expression. Enthusiastic about using materials like wood to build and create, and interested in expanding skills in woodworking and DIY projects.
- Outdoor activities: Avid hiker, snowboarder and explorer, especially drawn to mountain adventures. I love exploring Utah from the Southern end with our canyons and National Parks to our Northern end with our iconic mountains and salt flats. I am passionate about spending time in nature, fostering exploration with family, and enjoying outdoor activities with my children.
- Psychology & Human Development: Passionate about reading and researching psychology, sociology, brain science, and human development. Ambitious to pursue a career in psychology.
- Animal lover: Deeply fond of animals, particularly dogs, which I have owned and been around my whole life. I have a nurturing and empathetic attitude towards pets and wildlife.
- People & Communication: Enjoy engaging with others through meaningful conversations, offering advice, support, and helping individuals navigate challenges such as grief, pain, and hardship.
Timeline
Supervisor
Tai Pan Trading
10.2016 - 03.2018
Front End Supervisor
Sam's Club
02.2015 - 04.2016
Customer Service Desk Associate
Sam's Club
01.2013 - 02.2015
Freelance Lifestyle Photographer
Self Employed
01.2010 - Current
Sales Associate
JCPenney
11.2008 - 03.2009
Customer Service Representative Team Lead
Musician's Friend
11.2006 - 12.2007
High School Diploma -
Bingham High School