Andrea Webb
Marshall,TX
Summary
Dedicated customer service professional with a strong understanding of service delivery and a track record of successful multitasking. Committed to nurturing professional relationships that contribute to increased profitability and drive business results. Skilled in providing exceptional customer experiences and resolving issues efficiently. Aiming to leverage expertise in delivering top-notch service to contribute to the success of a customer-focused organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Insurance Agent
TTEC
06.2023 - 02.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Customer Service Representative
Salelytics
10.2022 - 05.2023
- Answered patient assistance calls, assessed needs and offered qualified support.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Handled prescription refill requests.
- Scheduled approximately 75 patients per week and made reminder calls.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Sales Associate
Staffmark
01.2022 - 08.2022
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Answered calls, took messages and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Tier 2 Technical Support Advisor
Concentrix
05.2019 - 06.2021
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Customer Service Agent
S4 Communications
07.2018 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Warehouse Packer
Pilgrims
11.2015 - 02.2018
- Created shipping labels to complete daily order processing.
- Packed, weighed and shipped items per customer specifications.
- Organized items on racks, shelves and bins to maintain established order.
- Reviewed orders to verify products met specifications.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
CNA
Magnolia Manor Nursing Home
10.2012 - 06.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cashier
Walmart
08.2010 - 01.2012
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Jefferson High School
Jefferson, TX06.2010
Skills
- Customer Account Management
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Call Documentation
- Upbeat and Positive Personality
- Understanding Customer Needs
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
Certification
Personal Lines Insurance License, Texas Department of Insurance, #3111248
Timeline
Insurance Agent
TTEC
06.2023 - 02.2025
Customer Service Representative
Salelytics
10.2022 - 05.2023
Sales Associate
Staffmark
01.2022 - 08.2022
Tier 2 Technical Support Advisor
Concentrix
05.2019 - 06.2021
Customer Service Agent
S4 Communications
07.2018 - 05.2019
Warehouse Packer
Pilgrims
11.2015 - 02.2018
CNA
Magnolia Manor Nursing Home
10.2012 - 06.2014
Cashier
Walmart
08.2010 - 01.2012
High School Diploma -
Jefferson High School
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