Summary
Overview
Work History
Education
Skills
Compensation
Certification
Availability
References
Timeline
Generic

Andrea Weber-Piazza

Death Valley,CA

Summary

Highly proactive hospitality manager with 20 years of experience in team leadership in the hospitality industry. Background includes fast-paced setting in corporate restaurants, resorts, retailers, and Government establishments.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Restaurant Supervisor

Xanterra
10.2023 - Current
  • Provide superior guest and employee relations experience
  • Resolve guest related issues promptly
  • Demonstrate strong organizational skills demonstrated in a customer-oriented environment
  • Follow F&B Manager direction to Coordinate and facilitate F&B operations to provide quality service and product for our guests
  • Supervisory functions include but are not limited to: employee relations, conflict resolution, skills training, staff meetings, safety training and overseeing reservations
  • Responsible for additional supervisory and/or related duties assigned including voids; handling walk outs and submitting important departmental documents in a timely manner
  • Other duties as assigned.

Assistant Location Manager

Xanterra
05.2023 - 10.2023
  • Act as the Location Manager in their absence
  • Work with department managers and directors to ensure departmental standards are frequently monitored and are met or exceeded, and a commitment to excellent employee performance is instilled
  • Ensure Xanterra standards and policies are executed across all departments in a consistent manner
  • Oversee all off-duty employee personnel issues and opportunities including employee housing, organization of employee recognition, events and outings
  • Greet new staff and give short tour of the housing area, rules, and regulations
  • Take a lead role in creating events and promoting the employee recreation opportunities at the property
  • Assist in overseeing the employee housing dorm cleaners to ensure standards are maintained in employee housing as well conduct weekly employee housing inspections
  • Work closely with Human Resources and departmental managers to ensure employee experience expectations are met
  • Including housing, recreation, safety, and performance
  • Ensure that all employee complaints, regardless of the issue, are turned over to the Human Resources Department immediately
  • Lead and/or participate in investigations as needed
  • Respond positively and empathetically to all guest complaints with the objective of solving the problem to the satisfaction of both the guest and the Company prior to the departure of the guest
  • Review guest survey feedback and follow up as necessary
  • Participate in the weekly location department Manager Meeting
  • Assist in the immediate follow-up of all deficiencies noted on National Park Service Evaluations working with maintenance and other department managers/directors
  • Ensure that proper lost and found procedures are followed by all personnel at the location
  • Continuously evaluate safety concerns throughout all departments, and inside and outside housing buildings
  • Work with Safety and Security leads on property to instill a safety-oriented culture
  • Maintain a daily manager’s log of all events taking place on location
  • Entries into the manager’s log are to be professional and represent an objective view of all employee and guest issues that have taken place during the operating season
  • Enforce all Company policies and procedures as determined by Xanterra Parks and Resorts.

Housing Coordinator (Veterans Administration Shelter)

North Coast Veterans Resource Center/Nation’s Finest (Non-Profit)
04.2017 - 09.2022
  • During COVID Shutdown of two years I was only Management staff onsite
  • I had to did food inventory, food ordering and cooking for up to 45 Veterans in facility
  • I possess California Food Handlers Certification as well as Montana Supervisor Food Handlers Certification
  • Coordinate housing and clinical treatment for homeless veterans
  • Review and implement policy from grants, contracts, and certificates
  • Organize and lead staff training on new and changing policy
  • Work with clients to meet social service needs, Clinical needs, and medical needs.

Case Manager

Betty Kwan Chinn Homeless Foundation
10.2018 - 08.2022
  • 1) Provide respectful engagement to adults with histories of chronic homelessness, serious psychiatric disabilities, and co-occurring substance use disorders
  • 2) Work with other partners to develop strategies that help encourage homeless individuals to take steps leading ultimately to housing
  • 3) Lead service coordination for clients including assuming primary responsibility for developing and implementing goals and plans for each client in collaboration with the client and the team, providing clients with support, guidance, and encouragement on his/her journey to housing
  • 4) Proactively engage clients on the street, trying out-of-the-box ways of reaching clients who have been living on the street for many years and who may have significant trust, mental health, and substance use issues
  • 5) Act as liaison to and consult with community partners and community agencies and programs to maintain coordination in the treatment process
  • 6) Help with paperwork needed to place clients with vouchers into housing
  • 7) Document engagement and case notes for each client
  • 8) Help clients adjust to life in housing, including but not limited to engaging clients around goals and aspirations, life skills, hobbies, and other activities that may be needed during the adjustment to housing
  • 9) Work with the Program Director to develop best practices that can be replicated with other clients
  • 10) Assist clients as needed to appointments as needed 11) Coordinate with outside inpatient services and establish linkage to outpatient treatment and self-help programs.

Eligibility Worker

COUNTY OF HUMBOLDT
04.2018 - 09.2018
  • Determines the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintains current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiates and processes casework through an automated system; identifies needs and makes appropriate referrals for health, social, and/or employment services; and performs related work as required
  • Performs interactive interviews to elicit eligibility information and identify needs for public assistance programs and services
  • Analyzes financial and eligibility information to determine initial or continuing eligibility for multiple aid programs
  • Explains regulations, rules, and policies to clients and apprises them of their rights, responsibilities, and eligibility for participation
  • Ensures accuracy and completion of application and declaration forms
  • Resolves discrepancies by securing documentation, medical records, and confirmation from other agencies
  • Initiates a total-household assistance case
  • Enters and retrieves numerical and narrative data, and issues benefits from an automated computer system
  • Reads and interprets computer printouts and information on computer screens
  • Prepares correspondence and reports
  • Organizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy.

House Supervisor (Shelter)

JAZ KIDZ (Non-Profit)
09.2016 - 11.2017
  • Responsible for the operation of a small group home (eight bed) for at risk juveniles in foster care with special needs
  • Did all food purchasing and meal preparation for facility
  • Help clients learn to become as self-sufficient as possible in homemaking skills, interpersonal skills, and personal care
  • The House Supervisor works in the home directly with the clients and supervises their staff
  • They ensure the clients are receiving the care and support they need; files are properly maintained, and home is clean and well maintained
  • Responsible for transportation of clients to family visits, school, doctor appointments, and social services meetings.

Security Director

Bear River Casino & Hotel
04.2011 - 09.2016
  • Responsible for the overall supervision of the Security Department, Transportation Department and PBX incompliance with the Tribal-State Compact and department procedure manuals, training of security officers, protection of the Casino Assets and general safety of employees and customers
  • Due to Extensive Food and Beverage experience, I consulted with Food and Beverage Director for service and food compliance
  • Position Reports To: General Manager/Senior Operations of Hospitality/Tribal Council Extent Of Job Authority: Authority to observe and report all activities, incidents, or safety hazards to uphold the integrity of the casino
  • Authority over operation of Security Department, Investigating criminal activity
  • Responsible for the protection of the casino assets
  • Writing of Emergency Operations Plan (EOP) as well as all policy and procedure for Security, Safety and Emergencies.

Front of House Manager & Food Server

VI Restaurant & Tavern, Ferndale, Ca. • Townhouse Restaurant, Oviedo, Florida • Pacific Coast Café, H.B. Ca. • American Hawaii Cruises, Honolulu, HI. • Sweet River Saloon, Eureka, ca.
01.1989 - 01.2011
  • Utilized customer service and efficiency to perform outstanding food service
  • Opened and ran breakfast shift as well as cash operations
  • At American Hawaii Cruises, Captain’s Waiter, trained all new food servers and performed all inventory and stocking of supplies for the aft dining room
  • Front of house Manager at VI Restaurant & Tavern

Education

B.S. Degree - Criminal Justice, concentration in Corrections

California State University Long Beach
Long Beach, CA
12.1995

Skills

  • Service Quality Enhancements
  • Conflict Resolution
  • Health and Safety Standards
  • Resources Allocation
  • Operations Management
  • Organization and Prioritization
  • Supply Chain Management
  • Shift Management
  • Inventory Control and Record Keeping
  • Food Service Background
  • Conflict Resolution Techniques
  • Order Delivery Practices
  • Financial Management
  • Employee Retention
  • Leadership Abilities
  • Catering Coordination
  • Wine Knowledge
  • Performance Evaluation

Compensation

Compensation open to negotiation.

Certification

  • Montana Supervisory Food Handlers Certification
  • California Food Handlers Certification
  • 832 P.C. laws of Arrest and Firearms 1995
  • Department of Homeland Security: Incident Command Capabilities, Planning and response Actions for all Hazards
  • Certified Instructor Incident Response to Terrorist Bombings
  • Certified Instructor Crisis Prevention Institute Prepare Training
  • Certified Instructor Tips Alcohol Training – Training for Intervention Procedures
  • Community Emergency Response Team member (CERT)
  • Certified First Responder (EMS)
  • Medical Provider CPR & First Aid certification
  • Mental Health First Aid Juveniles and Adults.
  • Certified Supervisor Training on recognizing Drug & Alcohol Abuse pursuant 49CFR 382.603
  • Certified Omega collector – Urine & Hair Follicle.
  • Security Oriented Customer Service (SOCS) Personal Safety Training
  • Security & Surveillance Certification- DJ Boss Associates
  • FEMA –Emergency Management Institute-IS-100,IS- 200, IS-230, IS-700, IS- 800, IS- 907, IS-00650a
  • FEMA Student ID 0000571593
  • CARF training/certifications.

Availability

Willing to travel 100% or relocate.

References

References available upon request

Timeline

Restaurant Supervisor

Xanterra
10.2023 - Current

Assistant Location Manager

Xanterra
05.2023 - 10.2023

Case Manager

Betty Kwan Chinn Homeless Foundation
10.2018 - 08.2022

Eligibility Worker

COUNTY OF HUMBOLDT
04.2018 - 09.2018

Housing Coordinator (Veterans Administration Shelter)

North Coast Veterans Resource Center/Nation’s Finest (Non-Profit)
04.2017 - 09.2022

House Supervisor (Shelter)

JAZ KIDZ (Non-Profit)
09.2016 - 11.2017

Security Director

Bear River Casino & Hotel
04.2011 - 09.2016

Front of House Manager & Food Server

VI Restaurant & Tavern, Ferndale, Ca. • Townhouse Restaurant, Oviedo, Florida • Pacific Coast Café, H.B. Ca. • American Hawaii Cruises, Honolulu, HI. • Sweet River Saloon, Eureka, ca.
01.1989 - 01.2011

B.S. Degree - Criminal Justice, concentration in Corrections

California State University Long Beach

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