Andrea Wessling
Turner,ME
Summary
Detail-oriented and results-driven professional with a background in collections and loan sales. Well skilled at conducting thorough financial assessments, negotiating repayment terms, and promoting loan products to meet diverse customer needs. Acknowledged for delivering exceptional customer service, consistently garnering positive feedback and referrals from satisfied clients. Demonstrates strong problem-solving abilities in resolving intricate financial scenarios.
Overview
7
7
years of professional experience
Work History
Loan Sales Specialist
Community Credit Union
Lewiston, ME
08.2019 - Current
- Strong sales efforts by effectively promoting and selling loan products to clients, achieving consistent revenue targets.
- Analyzed clients' financial situations to determine the most suitable loan products, ensuring alignment with their needs and financial goals.
- Cultivated strong relationships with clients through personalized service, gaining their trust and loyalty.
- Collaborated with cross-functional teams, including underwriters and loan processors, to streamline the loan application and approval process, ensuring timely and efficient service delivery.
- Conducted comprehensive financial assessments to assess clients' creditworthiness and mitigate risks associated with loan approvals.
- Coordinated and managed various programs or projects to achieve established objectives.
- Managed and resolved incidents according to service agreements.
Collections
Community Credit Union
Lewiston, ME
01.2017 - 01.2019
- Managed a portfolio of delinquent accounts, utilizing effective communication and negotiation skills to establish payment arrangements and resolve outstanding balances.
- Conducted thorough financial assessments to evaluate customers' ability to repay debts and develop personalized repayment plans tailored to their financial circumstances.
- Collaborated with internal teams and external agencies to ensure compliance with legal and regulatory requirements, including the Fair Debt Collection Practices Act (FDCPA) and other relevant guidelines.
- Provided exceptional customer service, addressing inquiries and concerns in a timely and professional manner to maintain positive relationships with clients.
- Utilized collection software and databases to accurately document account activity and maintain up-to-date records of customer interactions and payment arrangements.
Education
Bachelor of Science - Criminology
University of Southern Maine
Portland06-2013
Skills
- Financial Analysis
- Negotiation
- Customer Relationship Management
- Compliance and Regulatory Knowledge
- Sales and Revenue Generation
- Problem-Solving
- Attention to Detail
References
References available upon request.
Timeline
Loan Sales Specialist
Community Credit Union
08.2019 - Current
Collections
Community Credit Union
01.2017 - 01.2019
Bachelor of Science - Criminology
University of Southern Maine
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