Andrea Westra
Watson,MN
Summary
Highly motivated employee with a strong desire to take on new challenges. Possessing a strong work ethic, adaptability, and exceptional interpersonal skills, able to thrive in diverse work environments. Proven track record of working effectively unsupervised, adept at quickly mastering new skills and delivering high-quality results.
Overview
14
14
years of professional experience
Work History
C Store Manager for Dawson and Madison
LQP Coop Oil
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Revenue Cycle Manager
Arkana Laboratories
12.2014 - 12.2023
- Generated reports detailing key metrics such as days in accounts receivable, denial rate.
- Managed collection efforts by providing guidance on follow-up procedures for unpaid invoices.
- Developed strategies to reduce denials, improve accounts receivable, and enhance revenue cycle performance.
- Maintained oversight of all billing operations including coding, charge entry, payment posting, collections and appeals.
- Monitored daily cash flow activity, ensuring timely filing of claims and proper reimbursement for services rendered.
- Analyzed financial reports on a regular basis to identify areas of improvement in the revenue cycle process.
- Performed data analysis to identify trends in denials or rejections from payers and develop strategies for resolution.
- Analyzed and reported on billing cycle data to inform management.
- Evaluated revenue cycle processes and established actionable methods to increase productivity and efficiency.
- Oversaw complete lifecycle of revenue operations.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Monitored and guided revenue cycle operations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Reduced accounts receivable days outstanding, optimizing billing and collections efforts.
- Collaborated with IT to develop new revenue cycle management software, leading to improved tracking and reporting of key financial metrics.
- Optimized vendor contracts for billing and collections services, leading to cost savings and improved service levels.
- Created financial dashboards to provide insights into key performance indicators.
Patient Access Specialist
Chippewa County Montevideo Health
08.2010 - 12.2014
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Maintained accurate records of patient registration information in electronic health record system.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Ensured all required forms were completed accurately prior to patient visit.
- Provided support to medical staff by obtaining authorizations from insurers for services rendered.
- Reviewed documentation for completeness and accuracy prior to submitting claims to payers.
- Processed incoming referrals from outside agencies according to established guidelines and policies.
- Served as a liaison between patients and third party payers ensuring that all necessary documents are submitted in a timely manner.
- Responded to patient concerns and inquiries professionally and efficiently.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Education
Exercise Science
South West Minnesota State Univeristy
Marshall, MNSkills
- Billing Cycle Performance
- Account Monitoring
- Willing to Learn
- Work Planning
- Decision-Making
- Strategy Development
- Data Analysis
- Goal Setting
- Proactive and Focused
- Proficient in Microsoft Word, Teams, Excel
- Staff Management
- Budget Planning
- Relationship Building and Management
- Collections Actions
- Remote Video Conferencing
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Inventory Management
- Cash Management
- Shift Scheduling
- Employee Training
- POS Systems
- Team Building and Leadership
- Policies and Procedures
- Strategic thinker
Timeline
C Store Manager for Dawson and Madison
LQP Coop Oil
01.2024 - Current
Revenue Cycle Manager
Arkana Laboratories
12.2014 - 12.2023
Patient Access Specialist
Chippewa County Montevideo Health
08.2010 - 12.2014
Exercise Science
South West Minnesota State Univeristy
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