Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

ANDREA WHILDEN

Chimney Rock,North Carolina

Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction.

Overview

19
19
years of professional experience

Work History

Delivery Associate

Summit Logistics
Asheville, NC
12.2020 - 03.2022
  • Completed on-time deliveries by choosing best and most efficient routes
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
  • Verified daily deliveries against shipping instructions before delivering to customers
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
  • Delivered packages to customer doorsteps and business offices
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images
  • Contacted customers prior to delivery to confirm and coordinate delivery times
  • Fostered positive working relationships with regular customers
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations
  • Maintained consistent on-time delivery record with 99% of orders arriving on time.
  • Minimized company liability and risks to loads by obeying traffic laws
  • Inspected load security and checked for damages

Administrative Assistant

Kelly Services
Asheville, NC
08.2020 - 11.2020
  • Back Scan Project 2020 for Republic Services.
  • Digitized and organized office documents.
  • Performed detailed review of Customer Signed Agreements (CSA) for accuracy and completeness.
  • Scanned and loaded documents into ShareDrive and Salesforce.
  • Managed project while assisting Sales Account Managers with customer inquiries.

Office Manager/Administrative Coordinator

Southern Agricultural Insecticides, Inc
Hendersonville, NC
06.2002 - 04.2020
  • Professional interactions with customers by phone, email, and in-person to provide information and cultivate positive customer relationships.
  • Awarded for delivering above-average customer service to companies through superior conflict resolution and problem-solving skills.
  • Generated invoicing of 250,000 clients and vendors with AS400 A+ software.
  • Explained and resolved complex billing issues for clients and vendors.
  • Achieved automation of client correspondence, improved record tracking, and data communications.
  • Tracked expenses, reconciled high-volume accounts, maintained accurate financial records, and performed audits.
  • Provided ad-hoc reports, monthly sales figures, and internal and external presentations to assist with decision making, strategy, and sales.
  • Conducted in-person visits to clients to provide vendor portal training.
  • Produced time sheets for weekly payroll of 20 employees.
  • Processed refunds, electronic check deposits, cash, card audits, and chargebacks.
  • Supervised logistics including dispatching, routing, tracking, and shipping on outbound/inbound transportation via UPS, FedEx, and other motor freight companies.
  • Accelerated delivery of products to clients by streamlining processes and procedures.
  • Managed vendor purchase orders from creation, approval, dispatch, delivery, and invoicing to closure.
  • Designed and maintained company brochure and product guide as well as sales team business cards and flyers.
  • Maintained sales and delivery trucks for maintenance, repairs, insurance, and registration/tags.
  • Scheduled events and travel for general manager and sales staff.
  • Human resource management including new-hire orientation and disseminating Payroll/HR/Benefits information.
  • Maintained compliance with NC Labor Board, OSHA, and FMCSA (Federal Motor Carrier Safety Administration).
  • Handled worker compensation claims.
  • Delivered annual reports for stakeholders and performed deliveries as needed.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Monitored and directed incoming mail and prepared outgoing mail.

Education

High School Diploma -

James Island Charter High School
Charleston, SC
06.1992

Skills

  • Microsoft Office
  • Google Docs
  • Payroll processing
  • Documentation and control
  • Invoice Processing
  • Office management
  • AP/AR proficiency
  • Meticulous Attention to Detail
  • Ease with Computers and Technology
  • Confidentiality and Data Protection
  • Logistics
  • Multitasking and time management

Timeline

Delivery Associate

Summit Logistics
12.2020 - 03.2022

Administrative Assistant

Kelly Services
08.2020 - 11.2020

Office Manager/Administrative Coordinator

Southern Agricultural Insecticides, Inc
06.2002 - 04.2020

High School Diploma -

James Island Charter High School

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ANDREA WHILDEN