Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
CRM/Software
Timeline
Generic

Andrea Whitaker

Knightdale,NC

Summary

Dynamic highly accomplished and results-driven operations and sales leader with 18+ years of progressive experience across diverse industries. Proven ability to build high-performing teams, optimize operational efficiency, and drive significant revenue growth in fast-paced environments. Expertise in exceeding customer expectations, implementing strategic initiatives, and fostering collaborative partnerships across all business functions. Adept at developing and executing programs that enhance service delivery, improve quality, increase customer retention, and elevate Net Promoter Scores (NPS). Passionate about cultivating a workplace culture that attracts, develops, and rewards top talent.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Director Operations

PeopleReady
05.2022 - 05.2025
  • Spearheaded customer-centric operations and daily activities across the Mid-Atlantic (Northern Virginia, Washington D.C., Maryland) and Chicago regions, supporting external customers, sales teams, and associates.
  • Established clear performance expectations and ensured team accountability for delivering on commitments to customers, associates, and internal stakeholders, consistently upholding exceptional service standards.
  • Develop and managed operational budget, ensuring cost-effectiveness and maximizing profitability.
  • Built and mentored collaborative and diverse teams, fostering engaging environment that promoted staff development and internal advancement.
  • Developed, implemented, and optimized new policies, procedures, and workflows to enhance productivity and reduce costs.
  • Set key performance indicators (KPIs) for operational performance and tracked progress.

Market Manager

PeopleReady
07.2014 - 05.2022
  • Directed the hiring, training, and supervision of 14 industrial staffing branches across North Carolina, South Carolina, and Virginia, managing a $26 million annual revenue portfolio.
  • Managed and analyzed market P&L statements, coaching teams to achieve continuous improvement and drive profitability.
  • Leveraged market data to identify and target high-growth verticals, formulating effective sales strategies and providing focused direction to the market.
  • Successfully led the rollout and implementation of three new corporate initiatives within the assigned market, including rebranding, new sales and recruiting strategies, and mobile application adoption.
  • Maintained a >90% service level, ensuring exceptional customer success for both B2B sales and service teams.

Training Selling Branch Manager

PeopleReady
07.2007 - 07.2014
  • Planned and directed daily branch activities using a consultative sales approach to maximize sales, market penetration, and customer loyalty by serving as a trusted sales advisor.
  • Maintained strict sales and P&L accountability, achieving 60% sales growth and 166% profit growth.
  • Developed and delivered a three-week training program based on the Counselor Salesperson (CSP) approach, training 12 new branch managers and 4 account representatives.
  • Implemented a comprehensive marketing campaign that enhanced customer attraction and development.

Education

Bachelor of Science - Business Administration And Management

Western Governors University
Salt Lake City, UT
12-2026

Skills

  • Operations Management & Optimization
  • Customer Experience Management
  • Strategic Planning & Execution
  • Team Leadership & Development
  • P&L Management
  • Cross Function Collaboration
  • Budgeting & Forecasting
  • Project Management
  • Sales Strategy Growth
  • Operational Efficiency
  • Risk Management & Compliance
  • Process Improvement & Change Management

Accomplishments

  • Successfully transitioned Service Center operations back to physical field branches, optimizing service delivery and responsiveness.
  • Researched, planned, and implemented new service delivery strategies, resulting in measurable improvements in key performance indicators.
  • Designed and implemented a Centralized Payroll process, consolidating teams across all Service Centers (including the Global Team) to enhance efficiency and streamline operations.
  • Improved order fulfillment metrics by 10% through close collaboration with Market Sales Managers, National Account Sales Managers, and Centralized Recruiting and Onboarding.
  • Accountable for enhancing worker safety protocols and managing Workers' Compensation claims, increasing worker compliance by 20%, thereby reducing risk and potential penalties.
  • Led the team to receive the prestigious Circle of Excellence Award in 2010 and 2014, as well as Regional Branch of the Year in 2010.

Certification

Pathways Executive
Leadership Training
Certified CSP Trainer
(Wilson Learning)
Certified Branch Training
Manager

Languages

English
Native or Bilingual

CRM/Software

  • Salesforce
  • BI
  • Map Miner
  • Prism

Timeline

Director Operations

PeopleReady
05.2022 - 05.2025

Market Manager

PeopleReady
07.2014 - 05.2022

Training Selling Branch Manager

PeopleReady
07.2007 - 07.2014

Bachelor of Science - Business Administration And Management

Western Governors University

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