Andrea White
Forestville,United States
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
The Donaldson Group
Temple Hills, MD
11.2021 - Current
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Kept accurate records of all resident and tenant correspondence.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Processed security deposit refunds.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Boosted occupancy 2% by leveraging market knowledge and successful promotional strategies
Leasing Consultant
The Donaldson Group
Temple Hills, MD
02.2020 - 11.2021
- Verified tenant incomes and other information before accepting lease applications.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Managed over 200 customer calls per day.
Leasing Manager
CubeSmart
District Heights, MD
01.2016 - 02.2020
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Explained terms of lease and amounts to be paid to tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Increased sales by 10% in first 30 days by following up with Prospects.
Education
High School Diploma -
H. D. Woodson Senior High School
Washington D.C.06.1997
Skills
- Application Process Proficiency
- Property Management
- Scheduling
- Bookkeeping
- Filing
- Accounting
- Leasing and Sales
- Sales
- Appointment Scheduling
- Staff Management
- Market Strategy
- Appointment Setting
- Appointment Scheduling
- Staff Management
- Market Strategy
- Appointment Setting
Certification
CPR, AED, and First Aid
American with Disabilities Act
Medication Administration
Fair Housing Basics/ Fair Housing Reasonable Accommoation
Timeline
Assistant Property Manager
The Donaldson Group
11.2021 - Current
Leasing Consultant
The Donaldson Group
02.2020 - 11.2021
Leasing Manager
CubeSmart
01.2016 - 02.2020
High School Diploma -
H. D. Woodson Senior High School
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