Andrea Clark
Parkville,Maryland
Summary
Experienced professional with a strong background in account review and issue identification. Proven expertise as a Fraud Analyst in assessing risk levels and facilitating clear communication with clients and internal teams. Demonstrated ability to enhance operational efficiency through meticulous analysis and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Sr Fraud Analyst
Noblis (Internal Revenue Service, IRS)
Reston, Virginia
03.2023 - 07.2025
- Secured $1 billion in savings for IRS by identifying fraudulent activities.
- Developed training materials on fraud detection techniques for staff.
- Conducted audits of claims to ensure compliance with regulations and policies.
- Analyzed suspicious activity reports to identify potential fraud cases.
- Implemented fraud detection strategies that significantly reduced fraudulent activities.
- Reviewed extensive data sets to assess potential threats to IRS operations.
- Conducted audits of claims to ensure adherence to regulations and policies.
- Conducted data analysis using various software tools such as SAS, SQL, and Excel.
Sr Fraud Analyst
Peraton (Social Security Administration, SSA)
Baltimore, MD
05.2022 - 10.2022
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Connected patterns for underlying account associations to discover undetected fraud.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Tracked chargeback activity to identify best practices for determining fraud.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Analyzed fraudulent claims to identify patterns and reduce risk exposure.
- Reviewed case files to ensure compliance with federal regulations and policies.
- Developed and implemented strategies for detecting, preventing, and responding to fraud incidents.
- Maintained up-to-date knowledge about emerging trends in financial crime technologies.
- Monitored customer accounts for any unusual or suspicious activities.
Sr Fraud Analyst
Bank of America
Cockeysville, MD
11.2018 - 05.2022
- Participated in group discussions with team members to brainstorm new ways to combat fraud
- Inputted all information regarding fraud investigations into detailed reports that were submitted to clients
- Communicated effectively with customers and company personnel alike, utilizing active listening and interpersonal skills
- Notified customers when fraudulent activity was detected in an effort to reduce impact
- Conducted reviews of specific transactions and reports that showed potential suspicious activity
- Identified fraud patterns and anomalies through the effective analysis of large quantities of data
- Champion in Customer Satisfaction for the overall month
- Finished end of the year off with customer satisfaction survey at 92.39%
- Identified fraud patterns and anomalies through analysis of large quantities of data.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Learning Trainer
Amazon
Baltimore, MD
08.2016 - 11.2018
- Increased metrics by 17% over a two-year period.
- Provided onsite training.
- Monitored multiple databases to keep track of all company inventory.
- Organized and coded all documents related to due diligence for acquisitions.
- Improved company metrics, Recommended new training tools for new hires.
- Managed and monitored new hires.
- Prepared new hire orientations.
Medical Office Assistant
INOVA
Fairfax, VA
03.2015 - 07.2016
- Inova Alexandria Hospital -Northern Virginia I Alexandria, VA Provided onsite training.
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Maintained confidentiality of records relating to clients' treatment
- Scheduled appointments for patients via phone and in person.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Attended training programs and seminars to continue level of competency.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
Scheduling Coordinator
Advanced Health
Chantilly, VA
01.2012 - 01.2015
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Completed timely changes and updates to schedules in central scheduling system.
- Developed effective scheduling processes to achieve production objectives.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Copied and faxed important information for patient and client records.
Personal Banker
Wells Fargo
Front Royal, VA
01.2011 - 01.2012
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Education
Master of Science - Sociology
Morgan State University
Baltimore, MD12-2024
CITI Certification (Social Scientist) - Social Sciences
Morgan State University
Baltimore, MD01.2023
Bachelor of Arts - Sociology With A Concentration in Sociology
Morgan State University
Baltimore, MD05.2022
Associate of Science - Social Science
Northern Virginia Community College
Fairfax, VA2017
Skills
- Claims analysis
- Customer service and support
- Investigation management
- Policy evaluation
- Troubleshooting and problem solving
- Fraud detection and prevention
- Business intelligence
- Recruitment and training
- Integrity and ethics
- Organizational skills
- Microsoft Office proficiency
- Reporting and alerts management
- Fraud pattern recognition
- Administrative support
- Risk assessment
- Critical thinking skills
- Analytical abilities
- SAS software expertise
- Excel proficiency
- Microsoft Outlook knowledge
- CFUI expertise
- Banking regulations
- Transaction monitoring techniques
- Report writing skills
- SQL proficiency
- Machine learning applications
- Tableau visualization skills
- Fraud team leadership capabilities
- AWS monitoring tools expertise
- Data analysis skills
- Attention to detail abilities
- Multitasking skills
Interests
Activities and Honors , National Honor Society leadership and success
Additional Information
- Public Trust Security Clearance Holder
- Department of Treasury Clearance Holder
Timeline
Sr Fraud Analyst
Noblis (Internal Revenue Service, IRS)
03.2023 - 07.2025
Sr Fraud Analyst
Peraton (Social Security Administration, SSA)
05.2022 - 10.2022
Sr Fraud Analyst
Bank of America
11.2018 - 05.2022
Learning Trainer
Amazon
08.2016 - 11.2018
Medical Office Assistant
INOVA
03.2015 - 07.2016
Scheduling Coordinator
Advanced Health
01.2012 - 01.2015
Personal Banker
Wells Fargo
01.2011 - 01.2012
Master of Science - Sociology
Morgan State University
CITI Certification (Social Scientist) - Social Sciences
Morgan State University
Bachelor of Arts - Sociology With A Concentration in Sociology
Morgan State University
Associate of Science - Social Science
Northern Virginia Community College
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