Andrea Whitfield
Office Administrator
Greenfield,IN
Summary
Client-focused Administrator offering diverse experience in customer service, business management and office coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills. Uses creative problem-solving to address business challenges.
Overview
37
37
years of professional experience
4
4
years of post-secondary education
Work History
Business Manager
Appearance Maintenance, LLC
Greenfield, IN
03.2001 - 12.2021
- Managed day-to-day business operations.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Trained and motivated employees to perform daily business functions.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Devised processes to boost long-term business success and increase profit levels.
- Founded and managed [Type] business, growing revenue to $[Amount] in first year.
- Optimized team hiring, training and performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Input income and expense details into database to track business finances and address variances.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Learned and remained updated on statutory requirements and regulations.
- Employed prompt decision-making and in-depth research to resolve issues.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Built and deployed operational procedures, training programs and administrative systems to handle needs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Promoted business via social media to generate leads and maximize brand identity.
- Maintained up-to-date administrative records to monitor operational conditions.
- Outlined finances, goals and daily operations of company in detailed business plans.
- Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
- Used business software packages to maintain files and administrative records.
- Determined best courses of action for company based on regional market trends and demands.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Used scrapers, brushes and cleaners to eliminate layered on dirt, mud or debris.
- Planned and coordinated work for team of detailers.
- Supervised and performed human resource management functions for [Number] subordinates.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Instituted quality systems within organization encompassing training, corrective and preventive action.
- Optimized processes and supervised [Number] employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Senior Travel Consultant
BCD Travel/Eli Lilly On-site
Indianapolis, IN
09.1997 - 01.2010
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Booked transportation and coordinated schedules for conferences and meetings.
- Dealt with payment processing services for bookings and refunds for clientele.
- Arranged travel accommodations for groups, couples, and executive clients.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of [Type] rules and procedures.
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Travel Agent
Carefree Travel Agency
Greenfield, IN
06.1993 - 09.1997
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained consistent record of completing projects in accordance with schedule and budget requirements.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Strengthened quality controls to enhance revenue and control downtime.
Education
No Degree - General Studies
IUPU-Indianapolis
Indianapolis, INHigh School Diploma -
Greenfield-Central High School
Greenfield, IN 08.1983 - 05.1987
Skills
Cross-functional communication
undefinedTimeline
Business Manager
Appearance Maintenance, LLC
03.2001 - 12.2021
Senior Travel Consultant
BCD Travel/Eli Lilly On-site
09.1997 - 01.2010
Travel Agent
Carefree Travel Agency
06.1993 - 09.1997
High School Diploma -
Greenfield-Central High School
08.1983 - 05.1987
No Degree - General Studies
IUPU-Indianapolis
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