Andrea Whitlatch
Wheeling,WV
Summary
Motivated sales agent with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level insurance/sales position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure insurance sales/representative position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Waitress/Sales
Bob Evans Restaurant
01.2020 - 05.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Customer Service Representative/Sales
TeleTech Holdings
02.2014 - 06.2021
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving Number% of issues.
- Increased revenue with strategic upselling of products and services to existing customers.
- Determined customer needs and interests to recommend Product or Service to customers.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Logged customer data into company CRM system to foster strong account management and rapport.
- Obtained referrals with existing clients to generate new business, boosting overall sales Number%.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Quoted prices, credit terms and other bid specifications.
- Trained new employees on customer service, money handling and organizing strategies.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
Education
High School Diploma -
Wheeling Park High School
Wheeling, WV05.2012
Skills
- Greet Guests
- Wine Knowledge
- Upselling
- Special Requests and Substitutions
- Workflow Coordination
- Guest Inquiries
- Hospitality and Accommodation
- Warm and Friendly
- Hospitality Service Expertise
- Ordering Procedures
- Sales and Marketing
- Active Listening
- Age Verification
- Sales Techniques
- Complex Problem-Solving
- Service-Orientation
- Monitoring
- Process Payments
- Coordination
- Relationship Management
- Transactions and Cash Handling
- Compris Software
- Judgment and Decision-Making
- Item Promotion
- Regulatory Compliance
- High-Energy and Stamina
- Assist Customers
- Sales Expertise
- Maximizing Profitability
- Accurate Money Handling
- Phone Inquiries
- Upselling Techniques
- Check Payment Processing
- Management of Personnel Resources
- Performance Improvement
- Train Employees
- Social Perceptiveness
- Team Collaboration
- Billing and Payment Processing
- Speaking
I am fluent in American sign language!
My mother is deaf and I am hearing, so I am fluent in American Sign Language in case I need to speak with a deaf person over video to close a sale!
Timeline
Waitress/Sales
Bob Evans Restaurant
01.2020 - 05.2023
Customer Service Representative/Sales
TeleTech Holdings
02.2014 - 06.2021
High School Diploma -
Wheeling Park High School