ANDREA WHITTAKER
AKRON
Summary
Dynamic professional with a proven track record in office management and customer service, exemplified during tenure at Health Care Service Corporation. Excelled in maintaining confidentiality, streamlining financial records, and enhancing team dynamics through effective recruitment. Skilled in office administration and organizational skills, with a knack for negotiating and implementing cost-saving strategies.
Overview
19
19
years of professional experience
Work History
Office Manager
Health Care Service Corporation
04.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Retail Sales Manager
Citi Trends
09.2017 - 01.2020
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Restaurant Manager
McDonald's
11.2005 - 02.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Associate of Arts - Culinary
Auguste Escoffier School of Culinary Arts
Boulder, CO01-2021
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager
Health Care Service Corporation
04.2021 - Current
Retail Sales Manager
Citi Trends
09.2017 - 01.2020
Restaurant Manager
McDonald's
11.2005 - 02.2017
Associate of Arts - Culinary
Auguste Escoffier School of Culinary Arts