Andrea Whittle
Pleasant Prairie,WI
Summary
Experienced customer service professional with a passion for helping others. Adaptable in fast-paced environments, calm and composed in stressful situations, I'm looking for a role where my skillset as a gifted communicator and expertise at finding win-win solutions will be highly valued.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Recovery Specialist
The Gateway Foundation
Lake Villa, IL
07.2023 - 11.2023
- Planned and facilitated psychoeducational groups on addiction recovery and relapse prevention for sizeable groups of women using strong active listening, emotional intelligence and empathy
- Maintained clinical documentation and electronic client records for coordination of care
- Compassionately handled crisis intervention to interrupt negative behaviors and stabilize symptoms in a high stress residential treatment setting
- Developed individual recovery plans to help client set and achieve post-treatment goals for a successful life of sobriety.
Customer Service BDC Agent
McGrath Lexus of Westmont
Westmont, IL
12.2020 - 07.2023
- Politely and professionally contacted up to 80 customers per day utilizing industry specific CRM software to schedule appointments and drive service department goals
- Created relationships and networked with other dealerships to acquire new warranty business
- Cooperated with other departments to include making loaner reservations, and ordering parts resulting in deeper customer loyalty
- Creatively resolved complex client issues and answered questions using web chat, email and multi-line phone skills
- Calculated appointment totals and created generated reports to present to management.
Customer Service Ambassador
Next Level Marketing
Chicago, IL
10.2017 - 02.2020
- Strategized with management on creating fun and inviting demonstrations to expand brand visibility and product exposure
- Generated excitement, engaged with customers, tracked shopper preferences and identified trends to enrich the customer’s experience
- Gave expert recommendations in a friendly and personable way with a full understanding of products using open ended questions active listening
- Organized reports using POS data, processed account specific information and briefed management following events.
Client Service Coordinator
Karma Salon and Spa
Westmont, IL
10.2007 - 09.2017
- Scheduled and confirmed appointments using industry software and managed multiple calendars for a sizeable staff in a fast-paced salon
- Created a welcoming environment, anticipated client needs, offered personalized, attentive service and support before, during and after visits
- Performed administrative functions, processed POS transactions for multiple clients with accuracy, ran EOD reports, and streamlined daily business operations to include simplifying inventory tracking processes
- Resolved client challenges and provided expert product recommendations using active listening and open-ended questions.
Education
J. Sterling Morton West High School
Skills
- Adaptability
- Emotional Intelligence
- Documentation Abilities
- Telephone Etiquette
- Product and Service Knowledge
- Perform Well in High-Demand, Fast-Paced Environments
- Customer Relationship Building
- Conflict Resolution Techniques
Certification
- Mandated Reporter, Illinois Department of Children and Family Services
Timeline
Recovery Specialist
The Gateway Foundation
07.2023 - 11.2023
Customer Service BDC Agent
McGrath Lexus of Westmont
12.2020 - 07.2023
Customer Service Ambassador
Next Level Marketing
10.2017 - 02.2020
Client Service Coordinator
Karma Salon and Spa
10.2007 - 09.2017
J. Sterling Morton West High School