Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Wilbert

TEXAS

Summary

Experienced Administrative Assistant that thrives in fast-paced office environments, demonstrating resilience and adaptability in overcoming challenges. Possesses a keen eye for detail, exceptional multitasking capabilities, and innate self-motivation. Equally adept at working independently or collaboratively within teams to ensure the prompt and precise completion of clerical tasks.

Overview

5
5
years of professional experience

Work History

Maintenance Coordinator

Camillo Properties
, TEXAS
09.2023 - 03.2024
  • Act as the liaison between the vendor and technician by effectively communicating with all parties positively and effectively.
  • Verified that all relevant documents, such as permits, licenses, and inspection reports, were up-to-date before any work was performed.
  • Ensured tasks were consistently completed in accordance with established standards through regular review of job orders.
  • Prepared invoices for payment processing by accounting department.

Executive Assistant

ValueLink Software
, TEXAS
06.2022 - 10.2023
  • Provided comprehensive administrative support to the COO and SVP by drafting emails, memos, and executive communications.
  • Coordinated executive-directed conferences, seminars, and events while maintaining inventory control to ensure constant availability of supplies.
  • Created and maintained up-to-date records related to customer accounts or financial transactions.
  • Organized travel logistics including hotel accommodations, flight bookings, and marketing opportunities.
  • Use MS Office, SAP and other software as necessary to prepare reports, procedures, letters, presentations and other documents, as required.

Customer Relations Representative

Principal Financial Group
Remote
11.2021 - 05.2022
  • Demonstrated empathy and provided solutions, recommendations, and replacements to customers, receiving positive feedback.
  • Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels such as phone, email, and live chat.
  • Maintain detailed records of customer interactions, inquiries, and resolutions in the company's CRM system, ensuring accuracy and completeness for future reference and analysis.
  • Thorough understanding of the company's products or services, including features, benefits, pricing, and usage scenarios, to assist customers effectively.

Administrative Assistant

Beyond Finance
, TEXAS
09.2019 - 04.2021
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Developed and maintained filing systems for confidential documents and records.
  • Facilitated communication between different departments within the organization.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Education

Bachelor of Science - Criminal Justice

Texas Southern University
01-2025

Skills

  • Customer service
  • Data Entry
  • Travel Arrangements
  • Inventory Management
  • Work Order Management
  • Invoice Processing
  • Microsoft Office proficient
  • Administrative Support

Timeline

Maintenance Coordinator

Camillo Properties
09.2023 - 03.2024

Executive Assistant

ValueLink Software
06.2022 - 10.2023

Customer Relations Representative

Principal Financial Group
11.2021 - 05.2022

Administrative Assistant

Beyond Finance
09.2019 - 04.2021

Bachelor of Science - Criminal Justice

Texas Southern University
Andrea Wilbert