Andrea Wilbert
TEXAS
Summary
Experienced Administrative Assistant that thrives in fast-paced office environments, demonstrating resilience and adaptability in overcoming challenges. Possesses a keen eye for detail, exceptional multitasking capabilities, and innate self-motivation. Equally adept at working independently or collaboratively within teams to ensure the prompt and precise completion of clerical tasks.
Overview
5
5
years of professional experience
Work History
Maintenance Coordinator
Camillo Properties
, TEXAS
2023.09 - 2024.03
- Act as the liaison between the vendor and technician by effectively communicating with all parties positively and effectively.
- Verified that all relevant documents, such as permits, licenses, and inspection reports, were up-to-date before any work was performed.
- Ensured tasks were consistently completed in accordance with established standards through regular review of job orders.
- Prepared invoices for payment processing by accounting department.
Executive Assistant
ValueLink Software
, TEXAS
2022.06 - 2023.10
- Provided comprehensive administrative support to the COO and SVP by drafting emails, memos, and executive communications.
- Coordinated executive-directed conferences, seminars, and events while maintaining inventory control to ensure constant availability of supplies.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Organized travel logistics including hotel accommodations, flight bookings, and marketing opportunities.
- Use MS Office, SAP and other software as necessary to prepare reports, procedures, letters, presentations and other documents, as required.
Customer Relations Representative
Principal Financial Group
Remote
2021.11 - 2022.05
- Demonstrated empathy and provided solutions, recommendations, and replacements to customers, receiving positive feedback.
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels such as phone, email, and live chat.
- Maintain detailed records of customer interactions, inquiries, and resolutions in the company's CRM system, ensuring accuracy and completeness for future reference and analysis.
- Thorough understanding of the company's products or services, including features, benefits, pricing, and usage scenarios, to assist customers effectively.
Administrative Assistant
Beyond Finance
, TEXAS
2019.09 - 2021.04
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Developed and maintained filing systems for confidential documents and records.
- Facilitated communication between different departments within the organization.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Education
Bachelor of Science - Criminal Justice
Texas Southern University
2025-01
Skills
- Customer service
- Data Entry
- Travel Arrangements
- Inventory Management
- Work Order Management
- Invoice Processing
- Microsoft Office proficient
- Administrative Support
Timeline
Maintenance Coordinator
Camillo Properties
2023.09 - 2024.03
Executive Assistant
ValueLink Software
2022.06 - 2023.10
Customer Relations Representative
Principal Financial Group
2021.11 - 2022.05
Administrative Assistant
Beyond Finance
2019.09 - 2021.04
Bachelor of Science - Criminal Justice
Texas Southern University