Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ANDREA WILDER

Woodland Hills,CA

Summary

Dynamic and dependable professional with hands-on experience in business operations, team leadership, customer service, and administrative support. Proven ability to manage teams, resolve customer concerns, and maintain smooth daily operations in fast-paced environments. Skilled in scheduling, multitasking, and conflict resolution, with a strong background in both retail and office settings.

Overview

3
3
years of professional experience

Work History

Assistant General Manager

Panera Bread
Northridge, CA
10.2022 - Current
  • Supervise daily operations to ensure compliance with service, cleanliness, and quality standards.
  • Lead scheduling for a team of 10 associates, optimizing workflow efficiency, and delegating breaks while in compliance with state and federal laws.
  • Resolve customer concerns professionally, cultivating a positive, and productive atmosphere.
  • Oversee cash handling procedures, food preparation, and front-of-house presentation.

Receptionist & Administrative Assistant

Jeter Tax & Financial Services
Sacramento, CA
01.2022 - 05.2022
  • Perform accurate and timely data entry for client tax documents and financial records.
  • Manage client appointment scheduling, coordinate calendars for multiple CPAs, and ensure smooth daily operations.
  • Utilize QuickBooks to update client accounts, track transactions, and support bookkeeping tasks.
  • Create and maintain spreadsheets using Microsoft Excel for financial tracking and office reporting.
  • Answer and delegate 50+ calls daily using a multi-line phone system; providing prompt and professional customer service.
  • Greet 20–30 clients every day and assist with check-ins, document drop-offs, and general inquiries.

Education

Some College (No Degree) - Accounting and Finance

California State University, Northridge
Los Angeles, CA

Skills

  • Team Leadership
  • Staff Scheduling
  • Business Operations
  • Inventory Oversight
  • Customer Service
  • Conflict Resolution
  • Administrative Support
  • Microsoft Office
  • QuickBooks
  • Cash Handling
  • POS Systems
  • Adaptability
  • Time Management

References

Ethan Reese from Panera Bread
Ethan.reese@panerabread.com · (818)-407-9400

Angela Jeter-Hall from Jeter Tax & Financial Services Angela@Jetertax.com · (916)-363-5022

Alberta Davis from California State Assembly
Bertadavis01@gmail.com · (916)-803-3948

Timeline

Assistant General Manager

Panera Bread
10.2022 - Current

Receptionist & Administrative Assistant

Jeter Tax & Financial Services
01.2022 - 05.2022

Some College (No Degree) - Accounting and Finance

California State University, Northridge

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